American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,568)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Alexi a.
Woonsocket, RI
62 reviews
I've always been happy with American Airlines. I wouldn't say they have amazing customer service but it's usually fine for the amount you pay for the tickets. I do think they need to upgrade a lot of their planes to include tv entertainment but I've only flown with them for shorter flights so that might be why. Overall, I would fly with them again.
Fitbooklover_kathy W.
29 reviews
I have flown with American Airlines many times. I used to travel back and forth from West Virginia to South Carolina every few months. I have never had an issue with this airline. They have always been polite and helped with any issues I have had. I would fly with them again. 
raylene V.
Tonto Basin
82 reviews
American airlines is a relatively good flying company but I have had my flights completely cancelled in the past before and didn't have a good fix for it. Customer service could be a little better.
Rachel F.
newport news
56 reviews
I love AMERICAN airlines I have used them for years and never have any problems with them!
Knycole S.
Fort Worth, TX
72 reviews
I absolutely love American Airlines! They actually care about you and go out of their way to make sure you feel comfortable. They have the best baggage rates and I haven’t met a single ill mannered person on their staff. Their app is very helpful and is one of the fastest ways to get updates on your flight.
Melissa B.
North Kingstown
27 reviews
Globetrotter Expert Level 1
I love AA. They have one of best international point accruing system. Website is easy to use and have been no shortage of flights and partner airlines.
Sarra N.
122 reviews
Globetrotter Expert Level 1
We fly American whenever possible.
The service, seat room and amenities have stayed consistent, with few
exceptions. I have their travel card as well, which allows 2 free bags- a huge
win compared to recent changes in the industry. Getting their card gave me
enough miles to take a first-class round-trip from Providence to Las Vegas and
it was fabulous. We know exactly what to expect from American and I haven’t
missed a connecting flight yet. Anytime we’ve been a few minutes behind, the connecting
aircraft has been gracious enough to wait, knowing they can make up that time in
the air. That’s the last thing I’d expect an airline to do, but it’s always so appreciated.
Hannah M.
Reno, NV
47 reviews
American Airlines is one of my favorites. I feel like I get a pretty smooth ride for the most part and the flight attendants are very kind as well. I have been on several flights with them, and I have yet to have a problem with them! I would recommend.
Bryan B.
1 review
Always had some kind of issue with American Airlines and they never attempted to resolve it.
The one time they did try to resolve a problem. By refunding me my money back. 3-4 months later they decided to charge my credit card for the exact amount they refunded me without notifying me. When I called them asking why the charged my card no one had any answers. After a week of calling and no answers, I notified my bank and they took care of everything.
Zoe A.
35 reviews
Globetrotter Expert Level 1
I really like American Airlines the past couple times I’ve flown with them. Service is really nice. The planes don’t look worn down or damaged or dirty which is super nice. The first planes that I was ever on that had a plug in for my phone which I loved as well
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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