American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,590)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
WingSie W.
College Point, NY
18 reviews
Globetrotter Expert Level 1
Terrible gate agents and flight attendants, planes are old and just overall experience has been bad. Stopped flying them ever since they declared bankruptcy.
Victoria W.
7 reviews
My favorite company to fly international. Great customer service and relativity comfortable seats.
Lauren M.
13 reviews
I feel better using American when United is always in the news for something bad...but at the same time, commercial flights have changed a lot (understandably so). I feel like they tend to be a little more expensive, but I also haven’t worried about arriving safely so I’ll take it!
Mallory R.
West Seneca, NY
18 reviews
Globetrotter Expert Level 1
I’m not a huge fan of American Airlines. I feel the seats are tiny and there’s not much room. Usually good prices though.
Chevon G.
35 reviews
I have only gone with American Airlines once before, but I had a really good experience for the most part. The staff were kind and helpful every step of the way. My only complaint is that the planes were really small. I would fly with them again.
heather N.
5 reviews
Wasn’t the best service. I had. They were nice but when you needed something unles you rode first clas it seemed like it was an unconvinced. Won’t ride them again
Cristin C.
84 reviews
Globetrotter Expert Level 1
This company and overall flight experience was terrible when I flew with them internationally and I will never fly with them again. Their customer service was not the best when my luggage was lost for four days and was never compensated for that at all when I had to buy toiletries and other items to make do during that time without it. That was my first and absolute last time flying with this company.
Kay P.
Boston, ma
8 reviews
Globetrotter Expert Level 1
I flew on one of the newer planes and my daughter and I were pleasantly surprised. Like she said, it was very futuristic. The staff is always amazing and comfort is above all. 
Adriana G.
Sheffield Lk, OH
55 reviews
American Airlines is great. I have never had a bad experience and the flight attendants have always been great!
Laura A.
18 reviews
They send to be very expensive and not offer very many direct flights. They are not my favorite
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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