American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,609)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Alyssa S.
Brooklyn Ctr, MN
50 reviews
Globetrotter Expert Level 1
Great service! I always love flying on this Arline and always get very excited when I book a flight through them! Great customer service! I’ve never had one complaint to give! I always book through them
Savannah R.
Pittsburgh, PA
107 reviews
Globetrotter Expert Level 1
I was surprised at how well I like this company. Every time I fly with them, nothing goes wrong. I don’t think their planes are as nice as other companies but I have always been satisfied.
Jay G.
Saint clairsville
4 reviews
I have flown out of Pittsburgh, Vegas, and Miami using their services. Very friendly and professional. I would highly recommend them.
Noreen B.
12 reviews
American Airlines has been the most convenient airline for me to use. 
I fly at least 2 times a year with them. This year 3 and next will be more.
I look forward to seeing what the plane has to offer. Once in a while there may be a tv screen. My trip last week had power outlets.
Mia H.
9 reviews
My dad works for them and he’s the best therefore American is the best don’t be stupid just fly American
Karina T.
23 reviews
The past few experiences flying AA haven't been too pleasant. It could be that the planes are older and run down. The smell or just having better experiences in other airlines. American just isn't what it used to be.

At least we've gotten to places safe.
Monica G.
115 reviews
I love this!!! It is one of the best airlines in my whole life. I like because is comfortable I absolutely recommend this. They give you snacks and the brand has a lot of good destinations.
Karen M.
6 reviews
Been an American Airlines customer for years, I know they are trying to make traveling more affordable but service has declined so much over the past couple years. Some of the planes are upgraded but some are old and outdated.
Shannon M.
Los Angeles
10 reviews
Comfortable experience. I didnt love having to pay for checking my luggage but the price of the ticket helped offset that. Friendly staff.
Amber T.
Albuquerque , NM
15 reviews
I like the assigned seating, but have noticed recently that the planes are a bit older and small. I dont mind paying the baggage fee since I can pick my own seat.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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