American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,452)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Brittany G.
15 reviews
Globetrotter Expert Level 1
I like flying on American because they always have good snacks as well as a complementary glass of wine and regular beverages. I also like the attendance of the staff. The seats are mostly comfortable and I have not experienced anything unsavory. 
SprinkleofEverything ..
57 reviews
Globetrotter Expert Level 1
I really like American Airlines because of their nice planes, good service, and convenient travel destinations. The thing about American is they are pretty pricey. The American Airlines credit card has good initial bonus incentives, but after that, the points to airmiles transfer is lacking. I would say though that AA's customer service has always been super stellar! 
Morgan D.
Marshfield , MO
24 reviews
Amazing deals on a decent flight. They hire employees who were clearly efficiently and very well trained in company knowledge. The plane we were in wasn’t fancy but it wasn’t bad. Cozy and worth my money. They are pretty accurate on arrivals and departure and very sweet when it comes to service.
Rachelle Q.
Worthington, IN
25 reviews
We flew from Indianapolis to Palm Springs. We had one layover there and one layover back. Very nice and clean planes! Staff was very polite. Would definitely fly with them again! Best first flight! Would recommend.
Sabbir H.
Lubbock, TX
6 reviews
Horrible Experience Overall.
very small airbus with tight seating spaces.
no complimentary snacks offered.
and there is always delays no matter which flight it is.

I do not find any pros rather only cons.

I do not recommend others to use AA.
Emily D.
Alexandria, VA
143 reviews
Globetrotter Expert Level 1
Kind of meh airline. Service is mediocre and my baggage was delayed twice out of the work or so times I flew with them. Like most North American Airlines, everything comes with a fee. Still better than United though!
Jessica S.
Conroe , TX
680 reviews
Globetrotter Expert Level 1
I love booking my airplane tickets with this airline it honestly has great prices and there customer service is great.
Kennedy S.
92 reviews
American Airlines is probably my favorite national airline. It’s super easy to use their app and change seats and check in. Boarding was painless, and I use my favorite suitcase (my Away carryon). I recommend just spending the extra money and not using Delta or Spirit.
Meaghan K.
7 reviews
All of my worst flying experiences have been with American, particukarly when I change planes in Dallas. Poor customer service and disregard for paying customers.
Kaitlin  L.
Mount Vernon, NY
9 reviews
I have always had great flights on American Airlines. Flight attendants and other staff have always been friendly, helpful, and attentive. I feel comfortable leaving my baggage in their care. My one complaint would be general timeliness but even those are at most 30 minute delays which for air travel is not bad at all. All in all would recommend
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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