American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,671)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sarah A.
Chaska, MN
76 reviews
Worst airline ever
Jeniffer C.
Miami, FL
513 reviews
Very nice airline
Mimi N.
60 reviews
Bitchy workers
Victoria M.
5 reviews
We have used American Airlines several times for flying our daughter to and from her dad's house. They are always great with her and making sure she is comfortable. My only issue is that they don't have a way for parents to pay in advance for food for the child without us giving the child a credit card.
Zina B.
57 reviews
Globetrotter Expert Level 1
I fly American most of the time. They usually have a lot of flights wherever I’m going. The customer service has never been an issue for me. The seating is comfortable and I will continue to travel with this airline
Edmund B.
Adams Center, NY
34 reviews
The plane was tiny and cramped. The ticket was a fair price but there was nowhere for me to stretch my legs. No matter your seating, your legs were pushed up and you were left uncomfortable. I would pick a new plane next time.
Rique G.
5 reviews
American Airlines is a wonderful company to fly with! They have in my opinion one of the best staff members to fly with. There customer service is wonderful and they will always assist you best they can. I would highly recommend flying with them if you went the best flying experience yet.
Stephanie R.
36 reviews
They are so helpful, sweetest people ever and the flight attendants make sure I’m taken care of
Shelby B.
Fort Worth, TX
70 reviews
Great company, they always put my needs first and make sure I am comfortable and safe on any flight I fly on.
Ashley H.
16 reviews
Dismal. I only flight AA when necessary or to burn the massive amount of points I have. They are typically always delayed and the customer service is not the best. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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