American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,425)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sidney W.
45 reviews
This airlines is great! We use miles for our flights with them and it makes traveling much easier for my family. It is truly only American Airlines or British Airways for us, nothing else really compares!
Nicole R.
61 reviews
Not a huge fan of flying with American Airlines in economy. They have very little leg room, and don’t have very good food options. They are also very overpriced. But they are still a good airline, and are safe. Just be prepared to pay a lot and be uncomfortable.
Tazmia F.
Fayetteville, AR
23 reviews
I hate flying American Airlines. They are literally my last and final choice. Every time I fly with AA there is an issue whether it be with the agents, the stewardesses, baggage, flight delays.. it’s always something. As much as I love to travel I hate the fact that they’re usually my only choice based on where I live. 
Kelly V.
12 reviews
Pretty standard. I’ve flown international with American a few times and it’s always been on time. I don’t like the process of flying in general but it was easy enough
Adriana H.
67 reviews
I am a frequent flier and I always travel by American Airlines. I have never had an issue with them and I always feel safe. They are punctual, organized, and their employees are excellent!
Haley S.
14 reviews
I've only flown one time to and from our honeymoon. Out travel agent booked through American Airlines and everyone we came in contact with was super professional and very kind.
Brittany L.
Dallas, TX
11 reviews
I recently flew American Airlines, this month (November 2018), for an international trip. I must say it was quite a pleasant experience. The flight was only about 2.5 hours, but the Airbus looked new. It smelled nice and the seats had TVs in them. American Airlines had some of the latest "on DVD" blockbusters that my spouse and I were able to enjoy during our flight. It certainly helped the time pass by. My husband's screen was missing an icon, we informed the stewardess, and she immediately reset his screen so that he could access the entertainment icon. Fabulous experience!
Ana A.
Ocala, FL.
195 reviews
One of the best airlines!
Customer service is the best, they are super attentive and responsible
the flights are always punctual although it is a bit expensive compared to other airlines this is worth it 🌎✈️
alexa p.
26 reviews
They have never given me a bad experience but every time I fly with them, it is delayed. I have slept in airports because of this and usually, customer service is okay but there have been a few times I have been appalled. It is a solid company with room for improvement.
Allie G.
Washington DC
64 reviews
Globetrotter Expert Level 1
They’re fine. They have a ton of flights so I’ve used them a lot and had good an bad experiences.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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