American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,516)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Tiffany B.
5 reviews
American Airlines was comfortable and I enjoyed my flight. They didn’t offer any comfort foods or drinks, but it was still a good experience.
P P.
14 reviews
Usually on time, and always clean. Have never had issues with luggage. We fly with them 2 times a year if not more. Staff is pretty nice and presentable. Love their website. Their planes aren’t always comfortable.
carmen M.
6 reviews
Great customer service, very comfortable and affordable. Floght attendants were super courteous and approachable
Mallory R.
West Seneca, NY
17 reviews
Globetrotter Expert Level 1
I’m not a huge fan of American Airlines. I feel the seats are tiny and there’s not much room. Usually good prices though.
Kat A.
201 reviews
Usually delayed and usually running to make connections. App is functional and easy to use. Were easy to find new flight when ones were cancelled in the app.
Neldiana L.
Naples , FL
14 reviews
Hands down the best
Always on time
Great service
Great flight attendants
Best airline 👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾👌🏾
Alissa S.
28 reviews
Globetrotter Expert Level 1
American Airlines is one of the stingiest airlines. The seats are small and old. There are more rows stuffed into average aircrafts and space is limited. The staff is very rude and uptight. They are strict on carry on luggage and charge for checked bags. I try to avoid American Airlines if possible.
Stephanie H.
Roseville, CA
17 reviews
Always delayed and staff is the least friendly out of any other airline I’ve flown. I typically don’t fly AA unless that is my only option.
Fatima A.
8 reviews
Globetrotter Expert Level 1
I have never had an issue flying with American Airlines. Every step is simple, their staff is very accommodating. Always and airlines that never fails
Samantha Y.
Pearl City, HI
40 reviews
Globetrotter Expert Level 1
I've never really had an issue. I feel like it's always hit or miss depending on travel dates and times. The planes have always been clean, workers were friendly and I got from point a to point b alive and well. That's a gold star for me.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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