American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,437)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Savilla W.
oro valley
33 reviews
Globetrotter Expert Level 1
American is my favorite national airline! The crews are fun and polite! They do their best to make you comfortable and the planes are nice. I don’t usually have a problem with late flights. Also a family friendly airline.
Shannon S.
30 reviews
American used to be my go to airline but they have really gone done hill in the last few years. After being stuck on a plane for 4 hours without leaving the tarmac and the piss poor customer service that followed, they lost my loyalty and I will never fly AA again unless I have to.
Stephanie S.
Port Charlotte
18 reviews
Globetrotter Expert Level 1
It’s been years since I flown American. I wouldn’t really look to fly this airline. It’s usually available but the price can be so so. And they have a lot of connecting flights, which I don’t care for.
Brooke W.
21 reviews
The staff at American is usually very helpful anf friendly. I’ve rarely had trouble flying American. I have long legs and usually the leg room is at least okay compared to other airlines. If there are delays, they’re usually handled quickly. It’s not my favorite but it’s far from the worst experiences I’ve had when flying.
Kimberly V.
Pleasant Vly, NY
24 reviews
I have been pretty comfortable using American Airline. I feel that are accommodating. Everything I have been of an AA plan.
Alexi a.
Woonsocket, RI
60 reviews
I've always been happy with American Airlines. I wouldn't say they have amazing customer service but it's usually fine for the amount you pay for the tickets. I do think they need to upgrade a lot of their planes to include tv entertainment but I've only flown with them for shorter flights so that might be why. Overall, I would fly with them again.
Kimberly H.
4 reviews
Comfortable seating, polite hostesses, plus great rates evwn if your flying around the world. You really cant beat that!
Zuleika R.
Toa Alta , CA
73 reviews
Globetrotter Expert Level 1
Pioneers! I love American Airlines! The seats are extremely comfortable, the service is amazing and I have never had an issue with my flights! A bit on the pricey side but worth every penny!
Mariah H.
Dorchester, MA
35 reviews
AAA is a good company as well when you are looking to travel. I feel like they do have a good international base of travel as well and you have an amazing experience with them as well when you are doing long distance flights. Their customer service is good and the flight attendants are good when responding to issues that you may have. 
Kelsey S.
Scottsdale, AZ
13 reviews
You never know what you’re going to get with American Airlines. Sometimes you have a great new plane with stellar service and other times it’s an accident plane with the grumpiest humans ever working it. The only positive for them is they fly pretty much anywhere you want to go.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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