American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,973 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19973)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Dawn P.
Jerome, MI
54 reviews
Globetrotter Expert Level 1
American Airlines is great. My most recent trip we had cancellations and delays but the airline was on top of things and made sure we were put in a hotel for the night and had dinner and breakfast food vouchers!!
Kevan D.
Germantown
125 reviews
Globetrotter Expert Level 1
Average. No real complaints but I don’t think that their pricing is justified. They don’t give the most amazing service in my opinion. Other airlines definitely beat them in convenience, friendliness and pricing.
Veena J.
29 reviews
Globetrotter Expert Level 2
I live in Dallas, so it is a hub for American Airlines. They have been good overall, but I’m also starting to notice that they are devaluing their points as well. I guess this is the future of all airline points.
Amber P.
Charlotte
23 reviews
I had a great experience. It was my first time flying. I felt safe and comfortable and wouldn’t ask for a better first flight. We were asked continuously if we needed things and if we were comfy! Highly recommend
Breanna H.
Washington, DC
48 reviews
Globetrotter Expert Level 1
I usually have a really nice experience with American Airlines. They have had to rebook or reschedule trips occasionally but they usually do it in a very timely, professional way.
Maritza L.
13 reviews
The only airline I use! Great service and staff every time. Never have had any issues with them. I love that they allow us to check in early for our flights. And for the most part are always running in time 
Hanna T.
Clemson, SC
67 reviews
I love flying American Airlines!!! I have a peanut allergy and they are always so accommodating and never serve peanuts!! They have great customer service, always make up time if they have delays and good prices!
Amanda S.
Winona, MN
41 reviews
The service is usually great! They are always offering complimentary foods. I travel a lot on this airline whenever I have a trip planned. I feel extremely safe in the aircraft, and the attendants make it better!
Emily G.
Charlotte, NC
15 reviews
Globetrotter Expert Level 1
My go to option! Being in Charlotte I have a hub here but I have never experienced issues with staff, my flight, or connections. I think they tend to have the most available options for times and cities as well.
Sierra K.
Aurora
32 reviews
Seats are comfortable and overall I had little complaints. The crew was very nice and friendly, except I think the food is over priced. I do wish there was more leg room. Even with all that, I enjoyed my flight.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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