American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,469)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Maheen S.
9 reviews
Better than others. I’ve experienced delays every time I’ve traveled with American. I travel back and forth to Chicago quite a bit and it’s never really been due to weather.
Paese F.
10 reviews
Globetrotter Expert Level 1
Won’t refer heavy set people. Not good with lap infant there’s no room to move around unless riding with family.
Ashley Y.
36 reviews
I've never had a problem with American Airlines they make it super easy to book, customer service has always been great. They have an app that makes it really easy to keep track of your upcoming flights and notifies you of any changes or delays.
Nikole J.
San Antonio, TX
104 reviews
Globetrotter Expert Level 1
I usually find it quite pleasant flying with American Airlines. Great snacks and friendly customer service. I just wish they offered free TVs, I find long flights really boring, and since WiFi is so expensive I usually just have to sit and wait.
Adriana G.
Sheffield Lk, OH
55 reviews
American Airlines is great. I have never had a bad experience and the flight attendants have always been great!
Meg H.
45 reviews
Good airline could improve the food .usually on time and has plenty of flights never had a problem
Katie H.
63 reviews
Globetrotter Expert Level 1
hands down the best airline company for domestic or international. great employees, fantastic service, safe flights, no delays, comfortable and clean. complimentary wifi, charging, and movies on the plane
Jenn T.
31 reviews
Globetrotter Expert Level 1
I fly them the most frequently of all aircrafts, but more out of convenience than choice. They have the cheapest flights of non budget airlines and provide good service on board. Their business class is standard, but I can't comment on the food there. The food options in economy are healthy enough though, with 3 different options depending on the route.
Lisette O.
Reading, PA
62 reviews
Globetrotter Expert Level 1
Great customer service , nice little snacks and entertainment accommodations. Pricing not too bad but worth the cost vs cheaper low quality airline es
annaklemperer K.
53 reviews
Globetrotter Expert Level 1
American is a good airline. They usually have pretty good rates and their planes are clean and well maintained. Honestly I have nothing bad to say about American but also nothing exceptional. Would recommend but would not say they go above and beyond.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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