American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,476)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sadonia B.
4 reviews
It was my first time flying so i was a bit uneasy. But the flight crew and ease of access made everything worthwhile. They also helped to transport my mother-in-law in a wheelchair before we even requested. Will definitely fly with them again . 
Jamie M.
Clemson, SC
160 reviews
I love flying with American Airlines! I have never had a bad experience while flying. The staff is always very friendly and helpful.
Ruth S.
121 reviews
One of my favorite airlines, although can be one of the priciest. Snack and drink provided
Jeffrey P.
7 reviews
Experiences are ok, but I have had issues with the airline. It is not my primary carrier, so I haven't flown on American for a while. However, last year during an issue with flights, I was able to book a ticket, then when that flight cancelled, able to get resolution and refund. 
Hannah L.
Monroe, LA
74 reviews
One of two airlines in my city. It’s okay but I hate the fact that it only connects to one or two cities!
Meg M.
Anderson, SC
20 reviews
Always on top of things, but sometimes has technical issues causing there to be a delay. Definitely one of my go tos though when booking a flight because of the service.
Lauren F.
21 reviews
Very good service. Stewardess are very easy to talk to and try to make plane ride as comfortable as possible for you. They try to figure out needs and work hard to meet those needs. Would definitely fly again.
Carolina D.
Richmond, VA
4 reviews
Great service during my long flight hours! Very attentive and helpful flight attendants.
Yamiliza B.
15 reviews
Great service , very attentive , my trip was a connection, it’s been some time since I travel with them
Elyse B.
Winooski, VT
126 reviews
Although I find American Airlines flights to be less up-to-date as other airlines that I have traveled in terms of technology and upgrades, I have never had a bad experience or any issues while flying on this Airline my flights are always on time and the staff is always friendly flights have always been Pleasant.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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