American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,416)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Alexa L.
36 reviews
Globetrotter Expert Level 1
American as one of my first choices while planning trips. They have a very friendly staff, great customer service and always make sure their travelers are happy.
Natacha N.
New York, NY
120 reviews
Globetrotter Expert Level 1
Nice staff and comfortable seats. I prefer delta though only because I am biast because my man works for delta. I never use American these days since his hire date.
marybeth c.
24 reviews
This is a great airline! They have a wide range of snacks and are always making sure that people on the flight are okay and comfortable.
Rebekah D.
Southaven, MS
46 reviews
I have loved American Airlines especially for my international flights! The flight crew has been very nice and helpful and the planes were nice. I have had several suitcases that were very scratched and missing zippers so I think they were not handled well.
Brittany T.
Overland Park, KS
262 reviews
We didn’t have any issues flying with American, the staff was friendly and the flight was great! I will definitely fly this airline again!
Mihaela M.
86 reviews
Globetrotter Expert Level 1
They lure people with low price and convenient time and then cancel the flight when there is not enough passengers shifting the cost of the night stay transportation and the rest to the customers. Shameful practice. Ultimately unreliable.
Kassidy C.
82 reviews
Globetrotter Expert Level 1
The flight was pretty good. I slept through the majority of it but the attendants were polite and I had no problems checking in.
Zan N.
Baton Rouge
16 reviews
I avoid American Airlines like the plague.  I used to book with them quite a bit with little to no issue.  Then the last three times I flew with them all of my connecting flights were delayed.  While I was delayed I noticed other people that were going to other destinations were also delayed and given the same excuse that their flight crew was delayed.  I found it very hard to believe that several flight crews were delayed and that it happened on multiple occasions.  My personal belief is that they overbook and their customer service is horrible.  I go out of my way not to book with American Airlines even if they have a cheaper price and a more convenient flight.
Alejandra F.
Tampa, FL
19 reviews
they have poor customer service. their food it's always the same bad food. they give you cheap snacks and they never look happy to help you.
Amy H.
Greater NYC area
65 reviews
The airplanes are clean. Service good, and the flights have been smooth. My preferred airline when I fly. Customer service is always good. The best part is I can plug in my laptop or phone to charge inflight.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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