American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,945 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19945)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Priscilla C.
38 reviews
I used to travel with American Airlines more often. The airplanes for long distance trips did not always have television. I will continue to travel through this airline but wish their amenities were more up to date.
Emely F.
63 reviews
I love flyin American Airlines it takes you to where you got to go without stopping and waiting for another plane I just don’t like that they don’t really give you food but at least they give you a drink and peanuts
May M.
Nashville, TN
49 reviews
Globetrotter Expert Level 1
American Airlines is the Gold Standard, There’s a reason their flights cost more, and its because you get more. From customer service to ensured safety. You don’t doubt if you’ll make it alive when your on American!
Melanie O.
Palmdale, CA
87 reviews
Every time I or someone in my family has flown on this airline something has happened. Flights are always delayed or cancelled. Bags go missing. The flight attendants have been rude. I try to avoid this airline now.
Demi G.
Covina , CA
115 reviews
Globetrotter Expert Level 1
I’ve used American Airlines several times. Didn’t have a bad experience nor a good one. Having a handicap grandmother she has several needs and for the most part they were accommodating but not over the top service.
Kayla T.
127 reviews
Globetrotter Expert Level 1
I went to Puerto Rico a few years ago. The plane ride was pretty great. On our way back, we had the nicest plane! The seats were comfortable and it was cool to watch any movie you want on the screen in front of you.
Haley B.
Las Vegas, NV
56 reviews
I love American Airlines. I’m in the military and they have great baggage policies. I’ve always had great customer service. The prices aren’t outrageous. Comfortable seats. Never been on a delayed flight with them.
Maria C.
96 reviews
Globetrotter Expert Level 1
Small seats, extremely crammed space, old aircraft, has not been retrofitted in forever. Few options for snacks or drinks either to purchase or complimentary, difficult to switch seats even before the day you fly.
Taylor R.
45 reviews
Globetrotter Expert Level 1
Purchased at: Online
I definitely recommend this airline. It has a wonderful staff and provides an amazing experience to any type of flyer from first to veteran. I love this airline and everything that it stands for. Superb experience!
Mary M.
Longwood, FL
35 reviews
Always liked American airlines.  I book through their website, which I usually do for all airlines.  They don't really fly where I frequent, though, so I haven't used them lately.  Customer service is good.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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