American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,973 Reviews

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  • Where have you been in the past Year?4 Answers
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American Airlines Airline Company
American Airlines Airline Company
Reviews (19973)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ary A.
New York, NY
19 reviews
American Airlines has DEFINITELY improved over the years. I remember growing up, the service was terrible and I absolutely hated flying with them. Now it’s one of the airlines that I trust to enjoy my flight. Good job!
rubab h.
Elk Grove , CA
1 review
Great flight to and from. Could have better snacks and refreshments but can not complain. Seats are pretty comfortable as well. Customer service was great. Would recommend to others. Have flown with them about 3 times.
Felicitas R.
St Petersburg, FL
34 reviews
Great airline! Definitely made me feel comfortable and welcoming while flying to my destination. When using this airline for a 6 week trip it was very functional and easy to check in. I would recommend it for business!
Serryn C.
Littleton
9 reviews
If you are a frequent flyer they take good care of you! Often times will be upgraded to first class. Priority boarding is another plus! Wish they didn’t change the requirements this year to continue at the same status.
Ericka B.
Plainfield , IL
364 reviews
Globetrotter Expert Level 1
Oh lord I love American Airlines every time I go to mexico I pick this airline because the costumer services is really good I use it every year sometimes they are pricey but still like it. American Airlines Airline Company
Kayla C.
Yardley, PA
210 reviews
Globetrotter Expert Level 1
It's a decent airline. They didn't do anything to wow me but they are always nice. I haven't had any experience with running into an issue yet so I'm unsure how they would trouble shoot, but I've had no issues thus far.
Ashley S.
Killeen
25 reviews
I would never suggest anyone to fly with American Airlines. I have many times just because I find cheapest tickets through them most the time but the flights are always awful.
Lauren A.
Patrick AFB
22 reviews
I have always had a great experience flying with American Airlines. They offer free baggage to military which is super nice and helpful. I would definitely recommend them to my friends and will book for future flights!
Annalise W.
frazeysburg
7 reviews
I had a good experience with this airline. They have good snacks on the plane and my favorite part of my flying experience was they told us about this app called American Airlines. On this app you could watch new movies and shows, but you can only use this app when on the plane.
Victoria U.
13 reviews
My flight was from DC to Maine and it was average. I enjoyed how quick the trip was. The seats had enough space for the short trip, but I’m sure on a longer one it would have been annoying. I would fly with them again.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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