American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,513)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Tyasia J.
Greenville, SC
26 reviews
Amazing customer service. Baggage fees are a little excessive but great accommodations for flights.
Ashley R.
Williamston, SC
44 reviews
I love this airline! Such friendly staff, always willing to help. I would definitely recommend it.
Tabita P.
108 reviews
Globetrotter Expert Level 1
I’ve flown with American Airlines quite a few times. Always a good experience and friendly workers!
Ashley W.
Kernersville, NC
97 reviews
I flew when I was younger as an unaccompanied minor and was happy with how nice everyone was to me!
Ashley T.
Cincinnati, OH
112 reviews
No issues but does not measure the service of some other airlines. Good for short or quick flights.
Jenny T.
Brooklyn, NY
25 reviews
Lots of delays and some really old dirty planes in the mix. Not the best when it comes to service.
Melony L.
9 reviews
The flight attendants were professional and friendly, which made for a positive overall experience.
Gina R.
Chatsworth, GA
219 reviews
Flight was nice and on time. Staff was helpful and seat were as comfortable as coach seats can be.
18 reviews
Friendly, clean service. Their online application is not as easy to use and book flights as Delta.
Alejandra M.
39 reviews
Good service. Safe! People is nice and the flights are really comfortables. The best on the market
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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