American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,930 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19930)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Lindsay L.
Charlevoix, MI
107 reviews
I have had wonderful experiences with American Airlines. The ticket agents and flight crew are courteous, and although I don’t fly often, they are my airline of choice. I would like to see more flights out of northern Michigan though.
Monica K.
Ponte Vedra, FL
65 reviews
ONE THING: GET THE PREMIUM ECONOMY!! It’s worth the 200-300$. It’s like first class but you don’t have the bed-like chairs however you get a it of room and some worthwhile perks. I wouldn’t get premium economy for short flight though.
Christine L.
3 reviews
American Airlines is not the best for customer service. However, they do offer a wide variety of flights to many cities. There are many routes in which they have directs which is great- just don’t expect pleasant service along the way
Kathryn H.
11 reviews
Globetrotter Expert Level 1
Another company I have used a lot in the past. I believe they are a well known brand and a trusted one. I have nothing good or bad to say about them as I can't remember a specific flight or time but have used them a great deal. 
Cristi C.
Maple Grove, MN
70 reviews
Globetrotter Expert Level 1
Just wish the seats and legroom area, was a little more. It does get squished especially when you have someone larger next to you. But the flight itself was fine, the staff were fine and The trip was uneventful, which is what you want on flight!
Tiffany A.
Riverview, FL
96 reviews
Globetrotter Expert Level 1
Overall good experience when I have flown with them. The bag options are pretty standard. One free personal item and one carry on. Any additional bags that you have to check are a fee. Some flights have WiFi and entertainment options.
Lexi T.
Pittsburgh, PA
41 reviews
Globetrotter Expert Level 1
American Airlines was incredible! The staff was very helpful and accommodating and I felt that my money was put to good use. The flights were on time and comfortable with nice entertainment options and on board snacks and beverages!
Lisette G.
26 reviews
Love this airline easy to plan a trip and not much as a hassle. We usually go to mexico flight attendant are very good and speak spanish for customer that usually only speak one language. And they keep offering complementary drinks.
3 reviews
Flight from BWI to Newyork was canceled due to a mechanical issue with the plane. We were asked to de-board.
The Airline could not find another flight out to Newyork until the next day. I had to drive to Newyork instead
Sarah L.
Fairhope, AL
34 reviews
Everyone has different experiences with different airlines, but my experience has been great with American Airlines. I think if you’re smart about travel, and you prepare for things to go wrong, they can always be a good experience!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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