American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,927 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19927)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Angie M.
33 reviews
I’ve been on American Airlines for my past two trips and I’ve always had great service. My favorite part is when they serve the drinks. They always have a smile on their face and try and help you as much as possible. I would recommend!
Melody W.
indianapolis
20 reviews
I like to travel American Airlines to keep accountability of my points for future travel. Some of the pro’s they fly to most of my destinations, my favorite part is pre boarding for military. American is always my 1st choice in Airline
Jay L.
dallas
132 reviews
Globetrotter Expert Level 1
Amazing company. I love the people. They are always very sweet. The flights are usually pretty smooth. The pilot is very upfront and helping with what’s going on while they are in control of your life. I highly recommend this airlines.
Belle B.
Matheny, WV
602 reviews
Globetrotter Expert Level 1
I had a wonderful flying experience with American Airlines! I flew from Charlotte to Puerto Rico, a four hour flight. Not only were the seats comfortable it was also pretty spacious for an airplane. I will definitely fly with them again.
Kathryn H.
Madison
11 reviews
Globetrotter Expert Level 1
Another company I have used a lot in the past. I believe they are a well known brand and a trusted one. I have nothing good or bad to say about them as I can't remember a specific flight or time but have used them a great deal. 
Lindsay L.
Charlevoix, MI
107 reviews
I have had wonderful experiences with American Airlines. The ticket agents and flight crew are courteous, and although I don’t fly often, they are my airline of choice. I would like to see more flights out of northern Michigan though.
Cristi C.
Maple Grove, MN
70 reviews
Globetrotter Expert Level 1
Just wish the seats and legroom area, was a little more. It does get squished especially when you have someone larger next to you. But the flight itself was fine, the staff were fine and The trip was uneventful, which is what you want on flight!
Christine L.
Quincy
3 reviews
American Airlines is not the best for customer service. However, they do offer a wide variety of flights to many cities. There are many routes in which they have directs which is great- just don’t expect pleasant service along the way
Tiffany A.
Riverview, FL
96 reviews
Globetrotter Expert Level 1
Overall good experience when I have flown with them. The bag options are pretty standard. One free personal item and one carry on. Any additional bags that you have to check are a fee. Some flights have WiFi and entertainment options.
Marcia R.
Kissimmee, FL
30 reviews
Globetrotter Expert Level 1
Me gusta esta compañía ya que cumple con las expectativas, es una buena opción si lo comparamos con la competencia, lo recomiendo para las personas que les gusta viajar cómodamente.



La seguiré utilizando las veces que sean necesarias.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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