American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,976 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19976)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Alexandra P.
Miami, FL
29 reviews
I know airlines are tricky and very based on circumstance and location but I’ve never had a single issue flying with American Airlines!

The flight attendants have always been so kind to me and help the flying experience run a lot smoother.
Julie J.
Owensville, MO
38 reviews
For the most part this company is the best. However our trip got canceled dues to the hurricane and we had a hard time getting our money refunded for our tickets. We did have insurance but it still took over a month to get our money back.
Cupid A.
San Antonio
11 reviews
Staff is friendly and they have great deals however only downfall was that on the cheaper flight you can not take a carry on and place in the above head compartment. You have to check your bag and pay a fee vs one complementary bag check.
Kat O.
11 reviews
Always been a good flight within issues! I will continue to fly American Airlines in the future. Price is comparable to other airlines, it all seems about the same. The important factor for me is a variety of flight times and destinations!
Amanda C.
Burke , VA
58 reviews
I LOVE this company, they have amazing people who have a great attention with all the costumers, they are so good with people, I like to fly with them. Also they are super organized with time, your stuff and the people who work for them‚̧ԳŹ
sydney e.
20 reviews
Took a trip to Orlando on American Airlines. Definitely not my favorite. I didn't feel very safe on the plane at all. Very cramped and freezing cold. Not much service. Pilot was friendly, but I just expect more out of a company like this.
Kierra H.
Matthews, NC
21 reviews
Not my favorite airline to fly. The could improve on their customer service for sure! Everyone seemed to be robots with attitudes. Yelling at baggage check in. Flight attendants with no personality. This airline would not be my first pick.
Jessyca M.
Portland, OR
82 reviews
Globetrotter Expert Level 1
I always enjoy flying with American, they are really nice.. very puntual, attentive, give you nice snacks during the fly, sometimes they have WiFi and nice price
Laura G.
Boston, MA
55 reviews
Globetrotter Expert Level 1
I like American. Have had great experiences with their customer service and always have a good flight. Only thing that upsets me is that I have to pay $75 to redeem my points with them. It defeats the purpose of earning and using points...
Hibba K.
21 reviews
I like this airline. They offer plenty of flights and are super helpful with delays/missed flights/rescheduling. I fly with them at least twice a year for the past five years, I also have a credit card through them partnered with CitiBank
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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