American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,915 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19915)
Q&A (71)
Media (85)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Wilson M.
Philadelphia
6 reviews
Globetrotter Expert Level 1
We used American Airlines for our very first flight and I’m so glad we did. The whole experience was very pleasant. The staff and pilot were very polite. Glad we decided to grow with them and will continue to choose them for future flights.
Luisal berto P.
12 reviews
Globetrotter Expert Level 1
good customer service, good luggage policies and fairly new airplanes.
prices in most cases are decent, although have sometimes found more competitive pricing with other airlines, american is always in the running considering all factors
Marissa J.
Madison
23 reviews
American Airlines is abolutely terrible. I was on a study abroad trip to China and they had put me on a flight with 2 layovers until I would arrive in Beijing. For some reason the plane was delayed making me miss all my flights and had to get to Beijing some other way. At this point I'm still okay and don't mind too much I know things happen. Imagine my surprise though when at the end on my study abroad trip I go to the ticket counter and are told I don't have any tickets to get back home. Apparantly when they had cancelled my flights TO Beijing they had also cancelled my flights FROM Beijing. Again, like an idiot I understood, things happen people make mistakes. But then they had the gall to tell me that they can't do anything because it was a system error and that I would need to buy another flight home on my own dime. Me, an 18 year old female, who had just left wisconsin for the first time ever and a broke college student would need to pay a flight out of pocket on my own because they had messed up. My visa was ending the next day and I literally had only 30 yuan in my pocket. Of course I started to cry and then the ticket counter person really went and asked if I wanted to buy a ticket or of I could step aside because he had to help more people. In the end my professor had to loan me 2000 dollars to buy a flight home and over the course of six months I would argue with AA to get reimbursed to no avail because they refused to help even though it was their mistake. I will never ever take American Airlines again.
Michelle I.
Dundee, IL
8 reviews
Globetrotter Expert Level 1
When I travel for work I tend to use American Airlines as I have the miles set up. Also because I can usually find a flight out of whichever city I’m going to. You lose your miles though if you don’t travel enough...that I don’t appreciate.
Melissa H.
Chesterfield
12 reviews
We recently flew with AA and I had a wonderful experience. I’m 38 and this was my first ever commercial flight. The flight attendants were very attentive and the seats weren’t as uncomfortable as I would have thought. Will fly again with AA
Shirah S.
Castleton-on-Hudson
32 reviews
Purchased at: ExploreTrip.com
Overall it is a good airline. One time when I was on my way home from Costa Rica we got stuck in the Newark airport in New Jersey for 6 hours because they didn’t know where our plane was. They did get us home but that layover was not fun.
Alexandra P.
Miami, FL
29 reviews
I know airlines are tricky and very based on circumstance and location but I’ve never had a single issue flying with American Airlines!

The flight attendants have always been so kind to me and help the flying experience run a lot smoother.
Cupid A.
San Antonio
11 reviews
Staff is friendly and they have great deals however only downfall was that on the cheaper flight you can not take a carry on and place in the above head compartment. You have to check your bag and pay a fee vs one complementary bag check.
Amanda C.
Burke , VA
58 reviews
I LOVE this company, they have amazing people who have a great attention with all the costumers, they are so good with people, I like to fly with them. Also they are super organized with time, your stuff and the people who work for them❤️
Kat O.
11 reviews
Always been a good flight within issues! I will continue to fly American Airlines in the future. Price is comparable to other airlines, it all seems about the same. The important factor for me is a variety of flight times and destinations!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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