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American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,875 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19875)
Q&A (71)
Media (84)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Anastasia P.
8 reviews
Globetrotter Expert Level 1
I have flown the most times with American Airlines. They are my favorite airline. They have great food, great staff, great entertainment, great service, great comfort. I have been flying with them since I was a baby and they are 100% worth it.
Dawn D.
Mediapolis, IA
15 reviews
Our last few experiences with American have been very dissappointing. We have been discussing in our family how traveling by air will be our last choice if other options of travel are available
Patricia S.
5 reviews
Yearly millions of people either for business or to head out on a vacation. Personally choosing an airline is simple for myself when I head out for a flight. American Airlines has always provided great pricing along with really great customer service. They have around 270 destinations here in the United States and abroad. They fly into many smaller airports allowing shorter driving distances. I read somewhere that they get a new plane every week. All but a small handful of my flights have been on time and seating was correct. Only a few times during bad weather has a flight been late taking off. Every flight has landed on time for me, so far. If you are looking to be entertained on one of their flights, I saw over 150 movies to choose from on my last flight. Older Boeing planes are also sometimes lacking in entertainment options for customers.The bad.. Often I fly with valuable electronics and other items I would like protected. American Airlines does not seem to have the ability or options to upgrade the baggage liability on checked baggage. Sure every airline has issues from time to time but in my experience American Airlines comes through. I once had an issue with a seat upgrade on flight change due to bad weather. One quick call and they did their best to clear it up and gave me a bonus gift card for my troubles. One more perk to America Airlines is they have great credit cards with benefits! On your next flight check your local airports for American Airlines, check out the rates and schedules. I bet you won't be disappointed. 
The B.
Howard Beach
2 reviews
LOVED IT!!! It was an amazing flight with more than one bathroom!!! Also, the drinks and food were delicious! Also, the TVs with the free tv shows and movies!!! Was an amazing flight to Punta Cana!!!American Airlines Airline Company
mackenzie h.
Columbus , OH
34 reviews
American does the best job with in flight entertainment and movies. Everyone is always friendly and even when I’ve had issues with flights getting cancelled everyone has been super helpful getting me new flights and keeping my plans in tact.
Greta D.
Raleigh, NC
136 reviews
Globetrotter Expert Level 1
This is my preferred airline. Having lived in Dallas once upon a time, the service and many destinations make this an easy choice to fly American every time. I love there is a hub close by and I get great fares in addition to smooth flights.
Arwa B.
Miami, Florida
704 reviews
Globetrotter Expert Level 1
I enjoyed my flights on this airline- honestly nothing special stands out - I do notice that when I use American my flight is often delayed
- if this isn’t a major issue then i would recommend them if the fare is cheap
Dominique D.
Los Angeles, CA
63 reviews
Globetrotter Expert Level 1
Decent service. Sometimes flights are super high which I don’t feel reflects the service given. I have a credit card through them which helps with the cost of things. Classic airline tho, I trust their model-they’ve been in business a while!
Carmela C.
Pittsburgh , PA
31 reviews
I like American Airlines because you can almost always find a flight for the specific date/time you want. But if you ever land yourself in the slightest bit of trouble, they are unhelpful and will scam you out of a ridiculous amount of money. 
J s.
Drums, PA
24 reviews
Globetrotter Expert Level 1
American Airlines is not my 100% chosen airline, but it is the preferred airline of my company. I usually travel for business and American Airlines makes it very easy. Upgrades are typically worth it and overall customer service is very good.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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