American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,508)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Deserae S.
168 reviews
Friendly customer service. Always polite and seeking what they can do to help. Enthusiastic staff and friendly faces.
Harley S.
25 reviews
I love this airline! I have never had any problems and we use them all the time. I think that the service is awesome
Gc C.
10 reviews
Well I got on American Airlines once and it was a very old broken down old plane. The aircrews were very nice though.
Shirin E.
4 reviews
Not that great to be honest Ive been on better. The seats are not comfortable. But the staff was nice so theres that.
Briana B.
13 reviews
Lots of delays as well. Pilots are good at what they do. Good luck getting compensated for delayed/cancelled flights!
Karen D.
Miami, FL
32 reviews
Always a pleasure traveling to Costa Rica in American Airlines, I haven't had a problem, always helpful and friendly.
Cathleen H.
15 reviews
Flying first class on American is the only way to fly! No one else compares. Excellent comfort and customer service.
Danielle M.
Groveland, FL
82 reviews
Not my go to airline. Only used it because we were desperate prices are so high out of Orlando compared to airlines.
Aimee L.
Greenville, AL
122 reviews
Globetrotter Expert Level 1
No issues with this airline. Have only flown on their smaller planes. Never any issues and staff is always pleasant.
Keith K.
Arlington, MA
10 reviews
Great amenities for top tier elites. Domestic fleet is aging but still one of the best for north/south international.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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