American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,965 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19965)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Paige R.
Saint Louis, MO
19 reviews
There costumer service is not great especially compared to southwest. Facilities are nice but crew does not seem to happy and friendly and are not as focused on the happiness for the customer. They have terrible unocomanied minor that are ridicules
Abby B.
22 reviews
We usually fly with American because they have pretty decent rates.
All airlines are making space on the flight a little tight to fit more passengers.
I am a small person and it's a bit much for me. I feel sorry for the people who are a bit bigger.
Jen a.
Herndon, VA
18 reviews
I use American Airlines every single time I’m able to. They’re the most affordable that I’ve found, and they have tons of flight times to make it more convenient! I especially love the valet carry-in service for smaller planes. It’s so convenient!
Stephanie C.
Dover, NH
124 reviews
My husband and I flew American Airlines to and from Turks and Caicos a couple months ago and we had an awesome experience. The pilots and flight attendants were friendly. I’ve seen a lot of negative reviews for this airline, but I have to disagree.
Shenelle L.
Ladson, SC
4 reviews
AA has yet to disappoint me while traveling! In fact they’re the most consistent airline I have ever traveled with!!! I travel with them about 3 times a year (internationally)! I’ll def keep using them as long as they keep providing great service!
Kim B.
Brownsville, KY
9 reviews
My daughter and I flew to Charlotte just last week and the flight was smooth, boarding was easy and calm, and the flight crew were friendly, entertaining and helpful. I would use American Airlines again in the future when flying to North Carolina.
Kendra L.
Fort Lauderdale
23 reviews
Every airlines has its ups and downs but I enjoy flying with American. They always either have TVs or movies you can watch on your laptop which is super important to me. Of course chairs could be more comfortable but other than that great airlines
Angela J.
20 reviews
My experience was great. My son was 2 and screamed the entire 2 hour flight back, we actually arrived sooner than expected ( it was almost an hour sooner, perhaps I should thank my son for that).
Elizabeth S.
Columbus, GA
299 reviews
Globetrotter Expert Level 1
really pleasant flight, uneventful. the flight attendants were very nice and helpful, i cannot remember how much the flight cost but everything was very nice and clean. the food was good and the flight was timely. i have an overall pleasant experience
Kara Beth H.
84 reviews
The plane rides went smoothly. We had a delay once for a storm but I was glad they waited for it to pass instead of going through it. They did change our return flight with no refund which was a big negative but overall the plane trips were good.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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