American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,958 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19958)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Kara M.
38 reviews
Globetrotter Expert Level 1
American Airlines is an okay airline the staff was rather nice and attentive I’ve only flown with them once and it was a rather bad experience however I feel that is just due to bad weather conditions with a big storm that we had to fly through and land
Amy L.
Los Angeles, CA
24 reviews
I have status with AA and am so glad that I continue using them again and again. The service is wonderful, I love the perks that come along with being a member, and haven't had negative experiences in the last 2 years of consistently flying with them.
Courtney B.
67 reviews
American Airlines has always been my go to. The last flight I took the flight attendant wasn’t very nice. I was sitting in the front row and she got onto me about having my bag down by my feet during takeoff but didn’t offer me anywhere else to put it
Sara A.
Chicago, IL
25 reviews
Globetrotter Expert Level 1
I find american to be consistently decent to fly and pleasant. The staff is always friendly and easy to work with. There aren’t really any added benefits, but no real complaints either. I trust them and feel comfortable booking with them consistently.
OneDay C.
293 reviews
Globetrotter Expert Level 1
None of the American Airlines staff that I interacted with was happy or genuine both on and off the ground. Baggage and connecting flight troubles didn’t bring out any kindness or cheer either. Don’t plan to ever fly this airline again. Would not recommend.
Lundyn M.
418 reviews
Globetrotter Expert Level 1
I love this company my family has worked with them and they have great experiences every time I fly with them always definitely the best airline. I would recommend this it is a little more expensive than others but you’re paying for a great experience
Haley A.
Highlands Ranch, CO
42 reviews
They were beyond rude. They wouldn’t let my mother on the flight before the plane door even closed. Once the jet way door shut they refused to let her on. However, she had my brothers inhaler and he needed it desperately and still wouldn’t let her on.
Raleigh, NC
40 reviews
Globetrotter Expert Level 1
American Airlines isn’t my favorite! But the flights are very smooth! Every time I use them I have an uncomfortable seat or uncomfortable experience but I guess that’s something that’s out of their control!
Teri L.
6 reviews
American Airlines is on par with Southwest in my book. I will fly with them if I must, but definitely not first choice. The terminals and plane interiors always seem a little shabby. Simply feels like riding a bus. And paying a small fortune to do so.
Lu S.
Miami, FL
6 reviews
My last flights with American Airlines where really good! I think they are improving their service. Some time ago I had some problems with the airline but in my last flights everything was really good. The flights were in time and the crew super nice.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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