American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,671)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Tangela J.
Denton, TX
55 reviews
Globetrotter Expert Level 1
Decent service before during and after flight. Friendly staff who seem satisfied with their jobs and don’t mind helping you.
Mary R.
State University, AR
18 reviews
I traveled to Orlando on one of their flights and the service was great. Crew members were helpful and the flight was timely.
Damaris G.
Hialeah, FL
70 reviews
It was 5hr direct flight and it was longest flight I've ever taken. I spend the whole asleep as I was traveling from Ca to Fl
Traci S.
38 reviews
I've never had any issues with American Airlines. Staff has always been kind and attentive and the flights have been on time.
Dannie N.
84 reviews
Globetrotter Expert Level 1
App could use some updates. Decent customer service online or on the phone. At airports, reps have been nothing but helpful.
sharmila f.
4 reviews
Use them every time I go home. It is great to live in city where it's a hub. There are more flights I am able to choose from
Kelsey F.
115 reviews
Globetrotter Expert Level 1
Decent experience flying from Boston to LAX and back. Decent selection of inflight entertainment, wish the WiFi fee was lower
Julie S.
152 reviews
AA is a great aircraft to fly with. Never have onboarding issues and able to check in prior to flight. It's great for travel
sandra carolina S.
Ciudad de México
40 reviews
before it was a lot better, but although low quality is still an airline that meets. good deal and my suitcase is always safe
Dani V.
Knoxville, TN
104 reviews
Globetrotter Expert Level 1
I fly American a lot when I travel. No thrills, no frills but better prices. I have enjoyed my experiences with this airline.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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