American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19992)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jen M.
Delray Beach
25 reviews
Globetrotter Expert Level 1
I used American to fly from Miami to Amsterdam and then from Paris back to Miami! Wonder flight. The in flight crew did a stellar job. I was more than impressed and would definitely fly internationally (or domestically too!) with American again!!! 
Kiran K.
18 reviews
American Airlines have a great staff who are professional and helpful. Customer services is a big part of a company with a lot of competition. Therefore, the added help the staff delivers makes it worth selecting this company for my travel needs. 
Cheriee T.
San Diego, CA
19 reviews
I fly American the most. While I wish there was a bit for room, the pros outweigh that con. I love the in flight entertainment option. It gets me though my long flights easily! The staff is helpful and friendly 98% of the time. Love flying this airline.
Rhonda T.
Seabrook , TX
130 reviews
Our flight was only 4 hours round trip, but the service we received was amazing! The only 2 things I had a problem with was not great snack and no pillow and I was so hot on that flight what's uncommon maybe I was just nervous because of all the turbulence 
Deborah N.
4 reviews
American Airlines is budget friendly and reliable. They do not have all the perks of some of their fellow more expensive airlines however they get the job done. I use American Airlines when I’m trying to fine the way rates and the flight isn’t too long.
Syd A.
61 reviews
Always easy to find the best price fare with this Airline. I can book weeks out or last minute and I will surely find a good deal for my family and I. I would rather not pay extra for bags . I also do not like how much it is if you go over 50lbs. with luggage. 
Nicole B.
16 reviews
The only thing that keeps continues to interest me in flying American is the tv and charging station they have aboard the planes. I like being able to pick new movies to watch during my flight, and also being able to charge my phone during travel time.
Kara M.
38 reviews
Globetrotter Expert Level 1
American Airlines is an okay airline the staff was rather nice and attentive I’ve only flown with them once and it was a rather bad experience however I feel that is just due to bad weather conditions with a big storm that we had to fly through and land
Shaun B.
8 reviews
They are great! However, my experience with them this summer was not great due to a mechanical issue that would have made me miss an important event. The issue was resolved, but with another airline. I was still satisfied with the kindness of the staff!
Maria S.
76 reviews
Literally every time I fly American my flight is delayed or cancelled. The company is not helpful at all I rebooking your flight. They rebooked my direct flight with another flight that had a layover. When I asked for compensation they denied it. Their customer service could use some work.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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