American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,962 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19962)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Ashley C.
Grand Prairie, TX
187 reviews
I have flown with American Airlines for multiple years now. They are always friendly and accommodating, the flight attendant helped me when my 1 year old son was ticketed for the wrong seat and had to be moved. The other passenger was accepting of the changes and my flight always goes smoothly and comfortably aboard American Airlines.
devyn s.
new york
124 reviews
This is the third time in a row I have flown with American Airlines and they delayed the departure time by more than 2 hours, not because of the weather but because of “mechanical issues”. Last time it was delayed a total of 5 hours. It is extremely frustrating to be stranded in an airport for such an excessive amount of time because the airline repeatedly has issues with their planes. I realize there are situations that cannot avoided, but for such a lucrative airline I would expect they could afford to have modern planes that don’t require maintenance an hour before departure time. I kept thinking these were random situations that don’t happen too often, but it seems to be American Airlines norm.
Carmen F.
20 reviews
I used AA to go to Maryland and I hate the plane, the rate and service. I couldn't get on board cause for them I was late and the the plane was delay so I had more than time to get on that plane. The seats are super small and I have a big buttie, and I had to pay for my carry on. They need to build bigger airplanes, more space and better seats cause they were like rock and finally if the plane is delay why I can't get into the plane then damn it. 
Food D.
Morrisville, NC
12 reviews
I have a love/hate affair with American. I use it often because of the destinations I have to fly into. I also have a loyalty credit card, which allows me to check in one piece of luggage at no cost. If it were not for this perk and my need to travel into American Airlines dominated cities, this would be my least favorite airline.
Taylor M.
68 reviews
I really love flying American. I normally get the planes where each seat has a TV on the back (we each get our personalized tv) and those are awesome. Also there’s free movies and shows and that is so great too, and you can track your flights position in the air, and how long the rest of the flight is, etc. Really puts me at ease because I’m such a nervous flyer.
Toni T.
Rosamond, CA
67 reviews
Globetrotter Expert Level 1
I'm not a big fan of what has happened to Airlines these days you have to pay for every little thing including your snacks or you don't get any snacks except maybe a small bag of peanuts the seats are very crowded the pull down trees are about the size of your finger and you don't get the service that you used to on airlines. I miss the days of comfort and meals and movies. Airplane flights are just not what they used to be you get crushed in like cattle and your starve to death and you're bored and I wish they would go back to the old days I'm flying American descent Airline but again they made so many shortcuts that it doesn't make the flight enjoyable
Amy H.
Chicago, IL
26 reviews
worst airline ever. rude agents. horrible customer service. i informed them i had flight anxiety and needed special seating accommodation, they basically laughed at me and then gave me a seat at the back of the plane with the most turbulence. they are truly miserable people who should be ashamed of how they treat their customers.
Gabriella N.
41 reviews
Globetrotter Expert Level 1
Used this airline multiple times. I have definitely had all great experiences. They make sure your comfortable & in the know with destination time distance & milage distance throughout the whole flight. My planes have even offered newly released movies & popular movies too that you could watch during your flight to pass the time.
Adele L.
Yuma, AZ
228 reviews
Globetrotter Expert Level 1
I can sit here and make a list a mile long about AA Airlines. I fly 10-20 times a year and I am now stuck on AA Airlines. They have the best attendants and the best customer service from all of the other Airlines. I even have their points card so I can visit their lounge. It is just overall a great experience during travel 
Carleigh C.
23 reviews
Most of the time my experiences with American are positive. Planes are clean and prices are comparable to competition. However, I have experienced poor customer service from AA flight attendants and personnel on multiple occasions. Bag check prices are expensive and forget it if you need to change a flight- very expensive fees!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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