American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,609)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Megan M.
18 reviews
Excellent service out of Philadelphia and perfect handling of connection flight on code share airline. Very attentative staff!
Alyssa H.
Miami Lakes , FL
26 reviews
Have always had a great experience with American Airlines. Nice and helpful staff. Planes are comfortable and flights are easy.
Tori R.
Tiverton, RI
150 reviews
Globetrotter Expert Level 1
Pretty decent airline. Everyone is very nice, but it is sometimes unorganized and you have to pay extra for unexpected things.
LaSaTa's W.
106 reviews
Globetrotter Expert Level 2
Flights were always on time. Air hostess-seems to be pretty nice and calm considering its not an easy job to deal with people.
Angela S.
Scottsdale, AZ
289 reviews
Globetrotter Expert Level 1
American is always pleasant to travel with! Great customer service, and do the best to accommodate any special needs! Thank you
Sandy C.
Porterville, CA
187 reviews
Not a big flyer but they're very nice and the seats are comfortable so I may fly them again I don't know we'll see what happens
Jazmin M.
9 reviews
I love the service they gave me. They were very nice and thoughtful. They were thoughtful because they gave her pretzel to eat.
Yare L.
Pottsboro, TX
17 reviews
Excellent service and no delays! Check in was quick and easy. Security didn't take long, and we got to our destination safely.
Melissa J.
Spring Hill
8 reviews
I've flown with AA quite a bit and never had a complaint.  Staff was always great, trips were smooth.  Overall great to fly with.
Martha R.
New Port Richey, FL
16 reviews
One of the largest airlines, not always on time but crew is very friendly. If delayed, they try very hard to accommodate you!!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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