American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,428)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Maddie P.
New York
34 reviews
Usually use them because of points. Generally great costumer service. Its also offers a lot of what I need in terms of travel 
Katie F.
7 reviews
American Airlines is okay. I had a great experience flying them, but wish their cancellation/change policies were different. 
Madison N.
5 reviews
My family works there but it’s extremely easy and the staff are very friendly in most circumstances. They make sure you come first
Stacey M.
Collingswood, NJ
37 reviews
Globetrotter Expert Level 1
I had an awesome experience with AA. I haven't been out of the country, ever. Great customer service and made me feel comfortable.
Lucy P.
Arlington, VA
7 reviews
Got the best deals directly through Also joined AAdvantage after the booking. They give me back my miles couple months ago.
Stephanie H.
Mount Vernon, WA
209 reviews
 Unfortunately, I haven't had the best experiences with American Airlines. I wouldn't fly with them again by choice that's for sure. 
Rachel W.
31 reviews
Globetrotter Expert Level 1
I used to have a credit card with American Airlines and flew frequently only with them. I still like American Airlines a lot. 
Cali S.
Pearcy, AR
342 reviews
Globetrotter Expert Level 1
I’ve had one experience with American Airlines and I was impressed, the staff was accommodating and the flights were smoothe going.
Meg K.
8 reviews
While American can be one of the first airlines to cancel due to weather issues, I haven’t had any other problems flying with them.
S H.
9 reviews
American Airlines is a good go to company however its not really luxurious or full of excitement. Its a common mans travel company
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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