American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,594)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Heather G.
Charleston, SC
47 reviews
No bad experience but there planes that I’ve been on could use some updating. Seemed old and outdated. No frills just plain and basic.
Taylor M.
chesapeake, VA
18 reviews
I have never had any delays with this airline company I can recall. Nice service on the plane and all around nice people at the gates.
Sheila T.
11 reviews
Is an ok company. National flights are fine, but internationals are really nice. They flight almost everywhere for a competitive price
R M.
103 reviews
Globetrotter Expert Level 1
Happy that they upgraded their planes... No more toothpaste tubes for a plane. Flights delayed a few times but they are accommodating.
Paige P.
Omaha, NE
70 reviews
I have flown with American twice and have not had terrible experiences but they have also not been wonderful. Expect what you pay for.
Kristen K.
College Station
76 reviews
Globetrotter Expert Level 1
Decent rewards program, good flight options. Though you have to pay for bags and the price is quite high if you need to change flight.
Andressa A.
Everett, MA
43 reviews
My flight was delayed and they canceled after 3 hours, I slept at the floor of the airport, I waited for 18 hours to get another flight
Adam F.
18 reviews
I love the American Airlines Company! This is the only airline my family uses. I love their system of miles, and love to fly with them.
Meli N.
8 reviews
Is ok the seat were a bit small, the customer service was not so great at all. The only thing i did not like was the customer service.
Courtney E.
Memphis, TN
131 reviews
Had some awesome experiences... had some not so great ones. Most times, staff is awesome & helpful. Sometimes they’re not so friendly.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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