American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,612)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Arden J.
80 reviews
Overall had a good flight! Polite flight attendants and pilot! Our plane was smaller so there wasn't a ton of space but still comfortable
Arie J.
Pensacola, FL
73 reviews
This company is usually really dependable and I've never had too many issues when travelling. I enjoy when there's entertainment though .
Brook M.
Brookline, NH
7 reviews
Hit or miss depends on the day! Trans continental flights are more comfortable! I have had no specific interactions, positive or negative
Bethany W.
Athens, GA
81 reviews
Seating could be bettered far as space and comfort. Had to rebook once due to weather issues and ended up being on hold for over 2 hours.
Maoly I.
10 reviews
America la uso por muchos años. Aunque sus vuelos sean muy costosos la atención es muy agradable. Me gustaría que fueran más económicos.
Olivia Laney L.
Yukon, OK
18 reviews
Great service from start to finish! From buying tickets over the phone to all airport questions since it was my first time flying. 
Linzie K.
Las Vegas
163 reviews
Globetrotter Expert Level 1
This specific flight had tablets on the back of every seat. I was able to see where I was traveling over. Super amazing flight crew too.
Maria P.
Chicago, IL
26 reviews
I recently traveled to Mexico with this airline and to be honest. I loved it, every one was so nice the customer service was exceptional.
Ty W.
Oak Ridge, NC
29 reviews
Last time I flew with them was a disaster. I honestly wouldn’t fly with them if they weren’t the only ones at my local airport basically
Kavita G.
3 reviews
You never know with American Airlines. I've been delayed plenty of times when using AA. The customer service is also inconsistent. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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