American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,560)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jade M.
Austin, TX
62 reviews
American Airlines is good but I feel like their planes are hit or miss as far as quality. Some are really nice and others need updating.
Ashley P.
Jamaica Plain, MA
14 reviews
When I decide to travel with AA, I could never complain. Really great Flight Attendants. clean. No hidden fees.(unlike other airlines).
Leslee H.
130 reviews
Globetrotter Expert Level 3
I LOVE this airline. They are so helpful, accommodating, and it's really not fair to other companies to compare them in customer service.
Teisha S.
Brooklyn , NY
163 reviews
Globetrotter Expert Level 3
Higher flight prices, mediocre in flight and airport customer service. You can however find a decent priced last minute emergency flight.
Kim C.
Tallahassee, FL
63 reviews
Globetrotter Expert Level 1
Good service, I have no complaints about my experience with this company. Travelled with my family and I think we would all say the same.
Ericka F.
Wise, VA
144 reviews
I flew to California from Virginia with my husband, and our seats were very small. The flight attendants were nice and flight was timely
D C.
Toledo, OH
44 reviews
Uncomfortable coach seating. Not an experience to brag about. Priced expensive for below average quality. Flys into most major airports.
Sasha S.
1 review
Our plane was stuck for an hour and they didnt evem think about giving us anything to eat or drink until the plane was ready for take off 
Jennifer S.
9 reviews
International service is subpar compared to other international carriers. I hearded they are trying to make improvements so we shall see
Maria P.
Chicago, IL
26 reviews
I recently traveled to Mexico with this airline and to be honest. I loved it, every one was so nice the customer service was exceptional.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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