American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,896 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19896)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
tara d.
Tucson, AZ
28 reviews
I never fly American Airlines if I can help it. For the cost, I feel like the flights don't offer service or amenities you'll get from other airlines. My experience with AA has always been that my flights are severely delayed or sometimes canceled for "weather". 
phyllis p.
Summerville, SC
72 reviews
I like this airline I’ve used them a few times and I haven’t had a bad experience anything that has happened wasn’t In there control like a dog barking and a baby crying for an entire flight. The flight attendants provided ear plugs and apologized for the inconvenience
Kiara R.
Newport News, VA
27 reviews
American Airline is great. My flights with them are always comfortable and pleasant. The staff on board are very attentive and helpful. Customer service is superb. One of my flights got cancelled and customer service made arrangements for another flight and hotel stay.
Jess B.
Rehoboth Bch, DE
27 reviews
Globetrotter Expert Level 1
My favorite airline. Every time I have used American Airlines, my flight experiences have been a breeze! They are on their game from customer service to cleanliness of the planes. Their ticket prices are usually a bit higher, but it’s worth it for the great experience.
Katelyn P.
6 reviews
Globetrotter Expert Level 1
I have flown American a handful of times. I believe they both get up United which is an airline I flew too. I think that they provide a great experience. If just seems that the times and locations that they travel are not always compatible with where I am going. 
Makena Y.
Tallahassee, FL
5 reviews
I had a great experience each time I have flown American Airlines. The customer service on the flights is stellar. I have flown this airline multiple times and had short layover waits, which is a plus when traveling far distances. Overall I would fly this airline again
Monisha B.
7 reviews
Have traveled with American Airlines a couple of times in the past and have had a great experience in terms of food as well as comfort. Would definitely love to travel with AA more often. :) I only have positive things to say about them, no negative experiences by far.
Aida L.
23 reviews
Globetrotter Expert Level 1
Excellent customer service
Great availability
Nice flight attendants

Space on the plane is significantly less than other airlines
Consistent delays or cancellations due to weather even when every other airline is able to take off
Emma C.
1 review
Had fabulous flight from Philadelphia to Rome in early August, and then a great return flight last week. American Airlines flight attendants are the best. And the pilots are pretty great, too!
Kenny W.
Henrico, VA
1 review
f I don’t know how to do that but I’m not sure if I have any other ones but I’m not going on your social life and you get the best out of your mind to get your social life together to be the same and way more than I do for you and I know that your dad and you can 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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