American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,574)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Annie E.
North port , FL
84 reviews
Very uncomfortable seats.
Confirmed my seats before flight and they switch it. My family and I were separated. Never flying with them again.
leena h.
105 reviews
Globetrotter Expert Level 1
The crew is friendly and the flight is ok, airplanes chairs are not very comfy, I took it as part of my international flight. It was just ok.
Will K.
18 reviews
Globetrotter Expert Level 1
Customer service is the worst! We have been bumped and suffered from cancelled flights several times. Don’t bother trying to use your miles!
Arlene O.
Lakeland, FL
7 reviews
Everything was clean and they were very efficient. I would fly with them, there are someairl that I will never fly with after crappy service. 
Adriana M.
Fairfax, VA
11 reviews
AA is an okay airline. I usually don’t have much to say, since they don’t offer a great service but at the same time they are not bad either.
Crystal J.
Lincolnton, NC
23 reviews
Flying definitely cost a good chunk of money no matter what airline you use. I've flown @american airlines quite a few times with no issues.
Aneta T.
47 reviews
Good baggage experience. I like their motto and catchy boarding videos they play before take off. I enjoy the staff from my past experiences.
Elena E.
Seattle, WA
210 reviews
Always really happy with the service and flight. Great food and beverages offered. I don't usually choose AA first now that I live in Seattle
Julia K.
Sound Beach, NY
130 reviews
i had a pleasant flight. nothing too special with this airline but there is nothing to complain about. i use this airline around once a year.
Noemí S.
12 reviews
Globetrotter Expert Level 1
Purchased at: Online
Good company to fly with. Only inconvenience the extra pay for luggage. They provide on board snacks and have the option to buy a small meal
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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