American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,667)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Amber S.
Sioux Falls, SD
38 reviews
The last time I flew there was a 7 hr delay after boarding and unboarding because they had to bring in a new plane - never again will I use them.
Stalia C.
26 reviews
It was my first time boarding this plane and my experience was not what I had expected. The food wasn't as well prepared but it was still edible.
SamantHa R.
Sterling Hts, MI
138 reviews
Wasn’t a huge fan of this company. Not a lot of good things to say about it. Had a bad experience and probably won’t be using this company again.
Benjamin G.
25 reviews
Globetrotter Expert Level 1
Great service and friendly crews. I typically book whichever flight time is most convenient compared to the price, but always happy to fly here.
Charlotte D.
Westbury, NY
350 reviews
Globetrotter Expert Level 4
This is getting a F straight up cause American Airlines is so rude that even your app won't get a good grade never flying American Airlines again
Danielle S.
Greenville, PA
90 reviews
Globetrotter Expert Level 1
My experience with American Airlines has always been decent....nothing really to complain about but also nothing that stood out as extraordinary.
Eleanor M.
15 reviews
Prices are rather higher... customer service is below average and overall not a good experience. I only fly AA when I don't have another option.
Alisa M.
39 reviews
Globetrotter Expert Level 2
Not the most comfortable planes but I have never had a problem with delays or service onboard. Would recommend for the usually inexpensive prices
Kate M.
Exton, PA
39 reviews
Good enough - most of the planes don’t have in flight entertainment, but the staff have always been friendly and I always get where I need to be!
Brittany K.
Columbus, OH
24 reviews
I have never had any problems with American Airlines. They have always been accommodating.  I have never experienced them overbooking. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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