American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,576)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
jennifer b.
Irving, TX
19 reviews
The customer service is pretty good and I love flying American Airlines. The wifi at most times does not seem to work so thats a downside for me.
Jackey M.
Eastvale, CA
80 reviews
Goood airline would recommend for travel less than 3 hours they provide good service the seats are a bit small but it will get you to point A&B
Kay S.
25 reviews
Globetrotter Expert Level 1
I love AA. I have been a gold member for years and I love getting my free upgrade. The customer service has been the consistent over the years.
Ilse N.
Willmar, MN
145 reviews
Always with good prices and all the flight on time ! One time I lost my flight and they help me giving me another flight without extra charges
Shannon O.
31 reviews
I like flying American. I flew with them from CLT TO LHR in October and it
Was very pleasant. I liked the food they served and it was niceness
Allie N.
5 reviews
I usually always have a good experience flying American.  The planes are always clean and the attendants are nice and engage in a conversation. 
Cathy P.
Va Beach, VA
158 reviews
Globetrotter Expert Level 1
American Airlines is usually more expensive than other flights unless its a special sell. They do have specials to NY and its an awesome deal!
Rebecca C.
Daphne, AL
102 reviews
Globetrotter Expert Level 1
Average. They're just like the other airlines and have cut out all amenities except for that free half a Coke they give you. I'm not impressed.
Carly M.
11 reviews
Globetrotter Expert Level 1
Good for short flights. Took a 4 hour flight once with no tv and it wasn’t much fun. Customer service is great. I use them about twice a year.
Kathryn W.
San Antonio
22 reviews
Globetrotter Expert Level 1
Used to be a much better airline, but I still fly them most often of US carriers. Planes are nice and customer service has always been helpful.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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