American Airlines Airline Company

BY AMERICAN AIRLINES #4 in Airlines

3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%
(20,648)

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,648)
Q&A (71)
Media (88)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sarah R.
Birmingham, AL
59 reviews
Their entire computer system is known to crash. I got stuck at an airport for 12 hours trying to get them to put me on another flight to get home.
Janice B.
bear
18 reviews
The customer service is friendly but not outstanding. The seats leave adequate leg room and there is enough over head storage for carry on luggage.
Lew W.
Plymouth , MN
39 reviews
I like American Airlines, they're attentive, generally have okay seating room (do planes ever really have great seating?), and reasonable airfare.
Renee J.
Warren, MI
20 reviews
Good bag policy, if airplane is full they will check your bag for free, never left late, flight attendants are nice, tickets are reasonable. 
Guadalupe B.
Chicago, IL
37 reviews
Decent flying. Went on a trip where the flight was rescheduled multiple times ( which is alright) but the people at the desk were extremely rude.
Stephanie B.
Pasadena, Texas
310 reviews
Globetrotter Expert Level 1
American airlines is a good airline in my opinion. They treat their customers great in my opinion. Sometimes a bit pricey but what airline isnt.
Alexza A.
28 reviews
Globetrotter Expert Level 1
I like how many destinations they fly to. Seats a very comfortable in the new planes. I would say they are ok for long flights in economy class.  
Candace B.
Salem, MA
162 reviews
American is one I go for when their prices beat other airlines. They have always been good and I’ve never had any issues while flying with them.
Juanita  W.
32 reviews
Globetrotter Expert Level 1
I fly the cheapest way I can and that's not always American Airlines... But when I do I find the people friendly enough and the planes clean....
Arielle W.
Durham, NC
28 reviews
Usually my go to airline. The planes aren't as nice as some of the other airlines but the price is always right and they have never lost my bags! 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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