American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,609)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Jokuita S.
Dallas, TX
63 reviews
The seats were conformable. The crew was friendly. The flight went smoothly. It was my very first time on a plane and this was a good way to start.
Annie R.
Wilmington, NC
39 reviews
My flight is always delayed. Or it is cancelled for mechanic issues. It is a cheap ticket....but I will probably use other airlines in the future.
Haneen S.
Brooklyn Park
40 reviews
Globetrotter Expert Level 1
It's fine. I don't remember anything extraordinary about flying with American Airlines. Thankfully, I don't remember anything bad about it either.
Eva E.
1 review
So awesome!! Cleanest and most well put together plane. There are tons and tons of movie/ TV options which make the time pass by extremely quickly.
Sanjuanita M.
des moines , IA
10 reviews
Great! Never had an issue, employees are very friendly from check-in to getting off the plane. Very accommodating and offers great rewards systems.
Jessica P.
El Paso, TX
5 reviews
Friendly service but when I had paid for my specific seat I was moved around because of the capacity of plain and for "safety" of others around me 
Jenna W.
Philadelphia, PA
73 reviews
Had a terrible experience with AA just today. Charged me $50 for a carry on bag that fits the dimensions. Customer service was not helpful at all.
Tina L.
Arlington, VA
18 reviews
Globetrotter Expert Level 1
I enjoy flying with American Airlines because they have excellently customer service and are incredibly affordable as far as flights are concerned.
Maria R.
Tucson, AZ
36 reviews
I have had no issues with this airline. Seem to have helpful staff and I’ve not yet had a bad flight that was delayed. I would fly with them again.
Michelle M.
Plantation, FL
22 reviews
I’ve never had a bad time with American Airlines. The staff is always nice and professional and they are usually up to date with modern amenities.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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