American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,641)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Faith B.
Lynchburg, VA
2 reviews
I love flying with American Airlines. They try their best to provide good service, and they provide options when flight has been canceled or delayed.
Madeleine M.
222 reviews
Globetrotter Expert Level 1
Simple, straightforward, easy. Hard to find good deals on flights, but ones that are found are well worth it. Would fly again, but prefer southwest.
Brooke W.
Columbus, OH
152 reviews
Globetrotter Expert Level 1
Another awful airline. Bad experience and not the nicest customer service. They don’t ensure customers are happy or feel good about purchasing again
Shannon O.
Fort Worth, TX
30 reviews
American Airlines is my second favorite. The flight attendants seem like they have a lot on their minds. Not as friendly as other flights i've taken.
laura d.
New York, NY
55 reviews
Globetrotter Expert Level 1
I had a bad experience traveling from Spain to New York! The airplane was uncomfortable and they didn’t have any entertainment for a 8 hours flight!
Reney S.
179 reviews
Globetrotter Expert Level 2
They have great customer service, the flight attendants are so sweet. I didn't have any problems with my luggage, and the prices are very affordable.
Stephanie P.
Haines City, FL
52 reviews
Flight are ok but with the new baggage fees is ridiculous to travel with them with kids and on a budget. They now charging for the carry-on too......
Vania S.
36 reviews
Globetrotter Expert Level 1
American Airlines is great. I haven't been on one of their flights in a while but have never had an issue when I have traveled with them in the past.
Mariah M.
Bloomington Springs, TN
361 reviews
Globetrotter Expert Level 1
It’s not bad at all the staff is friendly and helps you with anything you need. It was a great experience for my whole family even my new born baby.
Allie B.
Chicago, IL
40 reviews
First class is great, but Coach is pretty squishy and there’s no free snacks. However, in my experience, all the flight attendants are very friendly!
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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