American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,452)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Nadia S.
259 reviews
Globetrotter Expert Level 1
It was okay. Good service, made sure we were accommodated. Everyone was friendly. It wasn't a bad experience but it wasn't something extra memorable.
Mariah M.
Bloomington Springs, TN
361 reviews
Globetrotter Expert Level 1
It’s not bad at all the staff is friendly and helps you with anything you need. It was a great experience for my whole family even my new born baby.
Ximena D.
47 reviews
Globetrotter Expert Level 1
Decent comfort level but a bit cramped still. Fine for shorter flights but wouldn’t really recommend for longer ones. Okay meals but friendly staff.
Faith B.
Lynchburg, VA
2 reviews
I love flying with American Airlines. They try their best to provide good service, and they provide options when flight has been canceled or delayed.
Kerriann M.
Chestertown , MD
129 reviews
Not bad. Friendly employees. They offer you the usual snack/drink. I would probably fly with them again. I only fly like once every few years though. 
Brooke W.
Columbus, OH
152 reviews
Globetrotter Expert Level 1
Another awful airline. Bad experience and not the nicest customer service. They don’t ensure customers are happy or feel good about purchasing again
Victor C.
13 reviews
Globetrotter Expert Level 1
Convenient loyalty plan. Been an advantage member since i can remember. Good planes to travel overseas and the biggest access to different airports!
Katherine D.
Miami, FL
6 reviews
AA is great for domestic flights. And I like the fast check ins. However I recently flew international with AA and I rather fly with another airline
Alyssa H.
Brooklyn , NY
104 reviews
American Airlines is my favorite airlines to use. I love them and I love that I barely have any delays or cancellations when using American Airlines
Ashley B.
23 reviews
I have been been flying American since I was a child. I got my first set of wings from AA. When I was old enough to get my own reward card I joined.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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