American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,934 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19934)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Emmaline S.
Orem, UT
69 reviews
I have used this flight company before and it is nice and good priced and I’ve never had a problem with this company but my only con is that they don’t have assigned seating it’s kinda just like first come first served so it can get a little crazy trying to find seats with my husband
MaKayla J.
5 reviews
I like American Airlines. However, I was disappointed when I compare it with other brands. On a 4 hour flight, I believe that you should be able to charge your devices. They had the ports, but not one to plug an iPhone into. If I have my choice, I will always pick Southwest or Delta.
Taylor G.
Independence, MO
65 reviews
This was my first experience flying. It wasn't great, but it wasn't bad. Some of the planes we were on seemed a little older, and kind of sketchy, but we made it there in one piece. Getting luggage seemed like a long process and took a while. But I don't have too many bad complaints.
Veronica I.
Orlando, FL
20 reviews
Globetrotter Expert Level 1
Best flight I’ve been on so far. From MCO to LAX direct flight. Recommend this airline if you can get a good deal it’s worth it! Relaxing flight and awesome service.
Lorraine W.
49 reviews
Globetrotter Expert Level 1
American airline is a great airlines.
The crew is amazing and great. They travel internationally, have an easy to use app. The airplane themselves are old.
When traveling with kids o prefer the new airplane that have a tv on the chair.
No snacks- and you have to pay for your luggage!
Samantha T.
Villas, NJ
145 reviews
Globetrotter Expert Level 1
The last time we flew American I was able to get tickets on their site for a very good price. The plane way large, and had in seat TV screens in every headrest. No extra cost was required to view a large collection of content, which was a nice surprise and huge help flying with kids.
Hannah M.
6 reviews
Globetrotter Expert Level 1
American Airlines is my preferred airline.  I really enjoy flying with them based on their frequent flyer program and the many places they fly.  I also think the customer service is excellent,  if possible I always fly with American and I always recommend it to others.
Chelsea R.
69 reviews
Used to love American, but recently had an awful experience in both Wilmington and Charlotte NC. They kept delaying both flights because of “weather.” I understand delays but at least keep your passengers updated on what’s going on. If the news is bad, fine. At least tell me the truth
Dayan M.
63 reviews
I’ve flown a couple times with American Airlines I think it’s a great company the service is very nice and the employees are friendly I would definitely recommend trying out this airline.
Nikole S.
Philadelphia, PA
3 reviews
I like American Airlines because their on flight service is good and their rewards program provides incentives that make me want to continue to use their services. The flight attendants have all been very nice and treat us with respect. Will use them again for flights in the future. 
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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