American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,610)
Q&A (71)
Media (88)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Liz W.
280 reviews
Globetrotter Expert Level 3
They frequently overbook their stuff, making you have to wait for the next available flight. They are good with customer service, despite this though.
Christopher M.
Evans Mills
45 reviews
Never had any issues with AA. Have always encountered courteous staff that seem to love what they do. Would choose to fly with them over ither airlines
Lisa N.
Boise, ID
7 reviews
They always have the best service & make me feel comfortable when flying with them!  The airplane was clean & they had great snacks! 
Melia F.
130 reviews
Always have a great, respectful experience at American airlines. Family and friends have used this airline for years. I travel at leave 2 times a year
rachelle b.
72 reviews
Globetrotter Expert Level 1
They weren't the greatest last time we flew very rude and wouldnt book with them again didnt do anything for us for the hurricane messing up our flight
Laura G.
Camden , NJ
190 reviews
Not much of a traveler my experience was good no problems but not really a traveler later on in the future I would use this airline from my experience
Callie M.
58 reviews
American Airlines is always the cheapest flight I can find. I’ve never chosen any other company because this one is exactly what you need to get away.
Jennifer K.
Ballston Spa
22 reviews
Globetrotter Expert Level 1
They are not my go to. Flights are often delayed and I have had a few negative experiences with them including one which had a drunk flight attendant.
Brandy G.
Eglin Air Force Base
2 reviews
Great airline. Friendly customer service with great military benefits. I have always arrived earlier than there predicted time which is always a plus.
Tiffany G.
34 reviews
Globetrotter Expert Level 1
I did went go to vacation all the time use American airline every years. I can afford it for catch it discount percent down then I buy for plane ticket
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?
Marissa V.
197 reviews
When is the best time to fly?

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