American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star4%
3.93 / 5 based on 19,961 Reviews

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American Airlines Airline Company
American Airlines Airline Company
Reviews (19961)
Q&A (71)
Media (85)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Estephany M.
Winder, GA
27 reviews
Globetrotter Expert Level 1
Good service I just don't like the changes they made yo their basic economy because of the baggage because that's where your money would be going toward and that used to be a lot friendlier because they used to allow a personal item and a carry on with the basic but now they don't so :/
Ali C.
Brooklyn, NY
81 reviews
Globetrotter Expert Level 1
I’d say American Airlines would be my go to airlines service. I also have the AA credit card and have received free trips from my miles. Not a terrible flight service
Tamara E.
South Bend, IN
212 reviews
Globetrotter Expert Level 1
While they have had some issues, I had a great experience flying with them. They flight attendants all seemed nice and polite. There were snacks comped and the pilot was cool. I enjoyed the flight I had with them and would fly again. Only airline I can say that with certainty right now.
Carly B.
13 reviews
Flew to Ireland on one of their planes this year. The plane was dated and definitely needed updating, but the flight attendants were pleasant and the in-flight movies had several new releases. They got us there and back without delays, so not there;s not much more I could ask for. 
Lindsey G.
22 reviews
There is no perfect airline out there, but I do love traveling on American Airlines. I feel like there are seats give you more legroom, and they are not as stingy as other airlines. I wish their flights were a little more reasonable, but it is worth it when traveling across the country.
Sean A.
Raleigh, NC
4 reviews
American Airlines is my primary airline. I frequently travel to Europe for work and after trying other airlines, I strongly prefer American Airlines because of their clean and updated planes and their convenient itineraries. Overall, I been quite satisfied with American Airlines. 
Hannah M.
6 reviews
Globetrotter Expert Level 1
American Airlines is my preferred airline.  I really enjoy flying with them based on their frequent flyer program and the many places they fly.  I also think the customer service is excellent,  if possible I always fly with American and I always recommend it to others.
ari r.
Coraopolis, PA
144 reviews
Globetrotter Expert Level 1
American Airlines is my favorite! I’ve flown so many other airlines international and domestic and this is my favorite. Very few luggage problems, always good service. We use our AA credit card for miles and to use the lounges in the airports since were frequent fliers and we love it!
Lorraine W.
49 reviews
Globetrotter Expert Level 1
American airline is a great airlines.
The crew is amazing and great. They travel internationally, have an easy to use app. The airplane themselves are old.
When traveling with kids o prefer the new airplane that have a tv on the chair.
No snacks- and you have to pay for your luggage!
Emmaline S.
Orem, UT
69 reviews
I have used this flight company before and it is nice and good priced and I’ve never had a problem with this company but my only con is that they don’t have assigned seating it’s kinda just like first come first served so it can get a little crazy trying to find seats with my husband
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
204 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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