American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,400)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Nikki P.
Cleveland, OK
67 reviews
Love American! They’re always efficient and friendly on every trip. Always let you know what’s going on and always try’s to resolve issues if you have any.
Katherine M.
Lauderhill, FL
252 reviews
Globetrotter Expert Level 1
Their prices are in trhe average zone. This airline should treat clients better but after seem other airlines treatment imthis one is one of the best ones
Rachel S.
43 reviews
Globetrotter Expert Level 1
Never had any problems with any part of flying, and they have always been quick to help me with anything I needed. Flights are smooth no matter where I go.
Joselyn W.
Saginaw, TX
18 reviews
Always very kind and accommodating.  Have never had a problem using points or purchasing a ticket from them.  Would love to have more options of destinations
Shelby J.
Tulsa, OK
51 reviews
I do my best to avoid. My flying experience has never been terrible, I just feel like other airlines offer better services for a much cheaper price point.
Kristen K.
Le Roy
40 reviews
I use American Airlines when flying to Raleigh NC and have had great luck with flying on their waiting list. No real delays or cancellation issues so far!
Maddie E.
Southlake, TX
109 reviews
I like American Airlines. I usually don’t have any issues with delays or overbookings. Attendants are not always the most friendly but it’s not a big deal.
Malia E.
New York, NY
11 reviews
I've always had so-so experiences with American; good on-time track record but really poor customer service when it comes to delays, flight changes, etc..
Pooja M.
Des Moines, IA
52 reviews
Great! I usually fly American Airlines! My favorite thing about American Airlines is that they have free wifi for a pretty big selection of movies on board
Carolina G.
40 reviews
Best part of American Airlines is their music selection - The planes overall are quite abused. Staff can be rude and probably because they are overworked
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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