American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,473)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Brittany O.
Winston Salem, NC
31 reviews
Flew with this company twice. It was good! Service is good as well. The planes that I flew on were a little tight but I enjoyed the view on my window seat. 😊
Perla C.
28 reviews
Narrow seating on the plane and charged for a checked bag. The flight crew is friendly and willing to bring you refills. And made sure I had an extra pillow.
Rachele N.
262 reviews
Globetrotter Expert Level 1
I try to avoid American Airlines. I don't care for their extra fees, luggage fees etc. if I can use Southwest Airlines then I will go anywhere. No bag fees!
Camie H.
Wayne, PA
91 reviews
Globetrotter Expert Level 1
We just flew American to Chicago from Philadelphia. I didn't have a problem with any customer service. I just wish that airlines stopped overbooking flights.
Haleigh R.
Delray Beach, FL
66 reviews
I am currently injured and using a wheelchair so i often get asked if travel has been hard. Thanks to AA it has been super easy and i have been taken care of
Jamie K.
Cedar Park
13 reviews
Very nice planes.I like the manners and friendliness of all the employees! They are all very helpful and knowledgeable and the process usually is very easy.
jeffrey h.
Pinellas Park, FL
9 reviews
I flew American to philadelphia and then back from dc the way there and the way home were both delayed a lot but weather was a factor so I cannot be too mad.
Jaquelin C.
Norristown, PA
14 reviews
Great airline. Always accommodating to what ever I need. Costumer service has always been helpful. I do not use this airline much but I when when ever I can.
Desiree W.
Moreno valley, CA
76 reviews
Globetrotter Expert Level 1
The travel was nice and seats were spacious. We got to Atlanta from Los Angeles in about 4 and a half hours. The drinks and snacks were free which was nice.
emily H.
362 reviews
Globetrotter Expert Level 1
They're okay. The seats were a bit cramped and the overhead compartment don't fit my carry on suitcase. I have never had a Delayed flight or cancelled flight
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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