American Airlines Airline Company


3.9 out of 5 stars
  • 5 Stars38%
  • 4 Stars32%
  • 3 Stars20%
  • 2 Stars6%
  • 1 Star5%

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American Airlines Airline Company
American Airlines Airline Company
Reviews (20,461)
Q&A (71)
Media (87)
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  • "They lost our luggage, both flights were delayed, customer service was horrible and nobody wanted to help us try and get on a different flight." in 66 reviews
  • "My family and I fly American Airlines out if Newark New Jersey often.There miles profeam is great and we always enjoy the attentive flight attendants" in 55 reviews
  • "They are the last airline to keep decent meals in first class and I think they are reluctant to reduce their service as quickly as other mainline carriers." in 22 reviews
  • "The attendants seemed helpful, but, but the flight overall was slightly uncomfortable due to a cramped space and little leg room. " in 21 reviews
  • "While I will admit that I've been on more luxurious planes, I love the availability that AA offers with other One World Alliance members and the ability to rack up points for frequent flyers." in 16 reviews
Sarah B.
College Sta, TX
120 reviews
Globetrotter Expert Level 1
I've always had great experiences with American Airlines. The seats are nice, the prices are reasonable, and the times and dates of flights are so convenient.
Rashel A.
11 reviews
It's not the best way to travel because your squished with others and there is no first class and everything is charged for unless you have t-mobile free wifi
Jaelan M.
Albuquerque, NM
89 reviews
I've never had an issue with American. It does the job. I've heard from others that they have not had good experiences with American customer service, though.
Caroline E.
New Orleans
13 reviews
I hate flying American. I’ve never had a positive flight experience: the flights tend to be delayed, I’ve experienced unexpected cancelations and bumpy travel.
adrienne k.
Craig, AK
268 reviews
I'm really not a huge fan of American airlines because they don't see their customers as people they see them as numbers and money. Alaska air is my favorite.
Sarah M.
25 reviews
Average airline. One of the few that hasn't kept me sitting on the tarmac for hours on end due to delays. Wouldn't recommend checking a bag if you can help it. 
Tahra G.
5 reviews
My go to airlines only because i get mileage points!!! Gives mw time to take short trips with my hubby and don’t really have to come out of pocket too much!!!!
Kate W.
Clinton, MS
22 reviews
American allows you to choose your own seat online, which is great; it can even be changed the day of the flight! The only downside, is that bags are not free.
Sarah L.
Anaheim, CA
30 reviews
The airline was ok I wish the seats weren't so packed together so they would actually make room for people and not only consider the opportunity to make money
Barbara T.
Katy, TX
62 reviews
Globetrotter Expert Level 1
All the planes I’ve been on recently have been super run down and outdated. There are other airlines with better planes and overall better quality of service.
Crystal C.
New York, NY
63 reviews
Where have you travelled to with American Airlines?
Aisosa O.
Hyde Park, MA
40 reviews
What are your other favorite airlines?
Christiana G.
Rexford, NY
255 reviews
Globetrotter Expert Level 4
Is this a good airline? Do they ever offer any deals?
Marissa V.
197 reviews
When is the best time to fly?
Miranda C.
Richmond , BC
205 reviews
Globetrotter Expert Level 2
Has anyone used enough miles to get a free trip yet?

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