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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.74 / 5 based on 1,418 Reviews

Top Questions See all 108 Q&A

  • Any recommendations : restaurants, activities, places to ...2 Answers
  • How much longer do we have to pretend that this is Canada...8 Answers
  • Has anyone used Air Canada more than twice?25 Answers
Air Canada
Air Canada
Reviews (1418)
Q&A (11)
Media (9)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Deanne A.
Calgary, AB
15 reviews
Air Canada has lost so much of my family's luggage. I only use Air Canada if it is the only option. Customer service tends to be tedious and difficult to deal with.
Chelsey M.
7 reviews
Flew to B.C for a  work trip, no issues, moved fast when boarding and were on time. Flight attendants were super friendly as well. I would fly again with air Canada. 
Marjorie V.
Montréal, QC
57 reviews
Once in the plane, the service is great. However i've had sooo many problems with them (overbooking, cancelled flights etc) and the costumer service is not great...
Rebecca M.
50 reviews
Great! As a Canadian I am biased and try to support local airlines. I wish flights within Canada were wallet friendly. Otherwise smooth flights and friendly people.
Sarah P.
Ottawa, ON
286 reviews
Globetrotter Expert Level 3
I usually fly with air canada. Overall it is more reliable than many us airlines in regards to delays and cancellations of flights. They are usually late boarding flights and take offs. The only thing that I absolutely hate is their sister airline air canada rouge. Worst flights I've ever been on. Small cramped seating and definitely never enough overhead spacing for carry on bags for all passengers on flight. Another thing is that they usually over sell their seats.
Kristina W.
6 reviews
Terrible experiences. Unfriendly and unhelpful staff, will not be flying with them again. This airline company has the worst customer service and could care less about anyone on their planes. i would not reccomend 
Aileen M.
4 reviews
I live in a small town that currently only offers AirCanada as a flight service and price wise most people choose to make the two hour drive to fly with West Jet.
Alexis L.
1 review
Amazing service! They are great with keeping their guest happy! There is really no con to Air Canada and my favourite part would be the great service they provide!
Brianna O.
109 reviews
Globetrotter Expert Level 1
Recently flew with them and they made my trip and were great with showing me how to do everything I needed to fill out and the stewardesses were just so friendly
8 reviews
I've gotten booted off of a flight. I was a minor at the time so I am really not sure how this actually happened. They did give me a hefty compensation for this happening but I did miss a full day of my vacation
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
360 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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