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Air Canada

BY AIR CANADA

3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.74 / 5 based on 1,389 Reviews

Top Questions See all 102 Q&A

Air Canada
Air Canada
Reviews (1389)
Q&A (9)
Media (7)
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REVIEWS
PRODUCT HIGHLIGHTS
  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
RoseAl03 A.
43 reviews
he airline provides both scheduled and charter air services, transporting passengers and cargo to about 240 destinations. Through the subsidiary Air Canada Vacations offers tourism packages to around 90 destinations. The company also provides maintenance services under the name of Air Canada Technical Services
Ivy H.
26 reviews
Decent airline, some employees are friendly while others are not. Premium economy for Air Canada is a steal compared to other airlines though. The meals they in premium economy are business class level and served in hard china which is also a plus.
Courtnay M.
53 reviews
Globetrotter Expert Level 1
Air Canada has to be the worst airlines I've ever flown with. The customer service is terrible, they've lost my bags on multiple occasions, they're terrible when it comes to overbooking and bumping people off flights. Definitely would not recommend.
Jessica G.
Guelph, ON
19 reviews
Good flight, decent service. My only significant criticism is the charges for checked and carry on luggage--makes it frustrating, though I understand why they exist. Polite crew. Good in-flight entertainment. Overall, satisfied with my experience.
Sophia C.
30 reviews
Very bad experience with air canada. they lost my luggage for 4 days while i was in Iceland. poor customer service and they didn't follow up with compensations, it's been over a month. i would avoid flying AC if another airline is available. 
Tig B.
10 reviews
Flew from the UK to Canada last November and I had a really pleasant trip. Nothing to complain about at all really, flight crew were just divine, the seats and all the on board entertainment was really really good. I constantly recommend Air Canada!
martine v.
Montreal, QC
57 reviews
I've flown with air canada a few times and I've never had an issue. It's been pretty uneventful (which is a good thing) and I've never had to request anything or modify anything so I can't really say how they are customer service wise. All is a-ok
Patricia S.
39 reviews
Globetrotter Expert Level 1
Flew Air Canada to Vancouver and to London Heathrow from Toronto. Customer service was excellent and they were accommodating with snacks and blankets. Not many negative reactions from the flights. Would recommend! They are a quite renowned airline.
Sarah G.
Mount pearl, NL
96 reviews
It's very rare that I have a good experience with air Canada. I could rant forever on the multiple horrible experiences I've had with them. I only fly with them because they're the cheapest by a long shot. If you have the money DO NOT fly with them.
Carine B.
Montreal , QC
42 reviews
They are the cheapest tickets you can find on the market but the service is so and so. I don’t use it that often. I don’t like that they charge for the inflight food. The lineup for the bathroom was too long, I just wish it wasn’t as expensive.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
357 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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