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Air Canada


3.7 out of 5 stars
  • 5 Stars31%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star6%
3.75 / 5 based on 1,387 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (1387)
Q&A (9)
Media (7)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Victoria W.
Woodstock, MD
106 reviews
Air Canada is decent. It gets you from A to B. I flew Air Canada when leaving Dublin and having a stop in Toronto to go to Baltimore. They really need to update their planes with tvs in the seats because having to use my phone was annoying but it was tolerable. The food on the plane was really good but could have used more to drink. We did have a late flight leaving to Baltimore and was scared because it was such a small plane.
Amy F.
14 reviews
I used air Canada for my flight to china. It was a nice flight with good in flight entertainment, a nice crew, and a little more leg room than other airlines. They had a lot of good movie options. I was comfortable enough that I didn't get up the entire flight to stretch my legs. My only actual issue was the airport itself. The airport in Canada was the most confusing airport I've ever been in for finding my connecting flight.
Beth B.
70 reviews
Flight was great. Crew was kind & utilized their time. All information was given in english & french, helpful for different language speaking passengers. Food on flight was tasty for overnight flight & was given several snacks throughout. On return flight though from Heathrow to Toronto, crew did take awhile to get overnight meal to all of us. Took about 2 hours - starving! Would recommend. 
Amber D.
23 reviews
Globetrotter Expert Level 1
I had a flight from Canada Air when I came back from London and it was pretty nice. The flight attendants were accommodating and friendly. Unfortunately they were unclear when telling me about the declaration cards. They told me that you only have to fill one out for your ultimate destination. Long story short I was stuck in Canada filling out a declaration card and was almost late for my connection.
Kiara I.
Lodi, NJ
180 reviews
Air canada is an ok airline, customer service isn't great, the call center is mostly based out of what I assume is Montreal so they speak french and they're very rude. They've cancelled most of the flights I've booked so I now avoid them. 
Perfashionista T.
Boca Raton, FL
155 reviews
Globetrotter Expert Level 4
I have experienced Air Canada before but it has been a while since the last time I flew aboard one of their planes. They haven't really left much of an impression on me rather super positive or negative either. Basically nice planes, fair price that does what it is supposed to do - transport you. Far from the chaos that is Spirit or the awesomeness that is Virgin America. I call it the Vanilla Airlines.
hannah h.
31 reviews
Globetrotter Expert Level 1
I was booked on a flight to Paris on air Canada and the flight had been cancelled and moved to the next day a month before our set departure date. We were never notified but Air Canada that the flight had been moved to the next day and we ended up not being able to go on our trip because the trip would've been too short. Only time flying air Canada and would not specifically recommend
Amanda W.
Lexington, KY
272 reviews
Globetrotter Expert Level 2
I had a layover in Toronto in which the flight was so full they needed people to stay the night and wait so I volunteered to wait the night. They gave me a hotel room with a free meal and an $800 check. They were also the nicest airline workers and flight attendants I've ever ever experienced.
Shirley C.
New York
17 reviews
I flew with air Canada twice. Lots of delays. My recently experience was just earlier this month. My departing flight was delayed for two hours and I was never notified. If I was I would have left my house much later rather than 4 am. My returning flight, it was delayed again! And when we landed, we sat on the runway for 2 hours since we missed out original windows.
Camille O.
Perris, CA
197 reviews
I've only flown internationally with this airlines but my experience was pretty good! The staffs are all very friendly, the check in is a breeze, and the food that they serve is pretty good. Very good experience with them so far and will fly with them again!
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
355 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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