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Air Canada


3.7 out of 5 stars
  • 5 Stars32%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star5%
3.76 / 5 based on 1,393 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (1393)
Q&A (9)
Media (7)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Jessica N.
Peace River, AB
87 reviews
I have flown with Air Canada over a dozen times and only once had a good flight. They overbook ALL of their flights and then the flight is delayed due to asking passengers to wait behind for the next flight. The staff do the bare minimum and nothing more. Nor are they very friendly. I do everything in my power to NOT fly Air Canada - Westjet is my favourite airline to fly
Elizabeth H.
75 reviews
I usually have a great experience with Air Canada, but I took off one star because of the experience I had when I used Airmiles to purchase a ticket. It was difficult to get any help to change anything. I recommend buying the ticket outright and you'll get better service.
Malina T.
Montreal, QC
5 reviews
Globetrotter Expert Level 1
I had a great experience with Air Canada. A flight to asia with this air line was nice and comfortable. The staffs were really nice and polite. The food serve on the plane was ok. The aircraft was clean and the bathroom was well maintained. Would recommend Air Canada
Samantha B.
Dartmouth, NS
41 reviews
I am personally not a fan of air canada. As I do live in canada I prefer to use west jet I find their customer service to be better and they offer free on board snacks were air canada doesn't. I do like that air canada has more leg room and will most likely fly with them more in the future.
Stephanie M.
Nerepis , NB
152 reviews
I have mixed reviews on Air Canada, I've had anywhere from great experiences to absolutely terrible (flight over booked and could not make it back until next day) I can't say I'm satisfied overall it truely depends on what happens each time I choose to fly with them.
Hanna C.
7 reviews
This airline is a bit unprofessional at times... Most of the plane interiors are really old and dirty. Lost my baggage because of AirCanada the only time I flew with them, had an unplanned overlay, and no one really cared to help us. The whole situation was a big mess.
Cassidy C.
Winnipeg, MB
69 reviews
My absolute favourite airline! If I have a choice, its for sure going to be AC. The on flight attendants are so helpful and kind, ensuring you have the best trip possible. I fly this airline about 5 times per year and I would not even think of switching to another!
Tiffany K.
Toronto, ON
131 reviews
Honestly, Air Canada kind of sucks. The food's not that great, the service is not that great. Half the time the screens are broken. The only good thing is how well padded their seats are. Most of the time, the bathroom on the plane is also kind of dirty and gross.
Renita V.
1 review
Having been in the airline industry for 11 years and having flown different airlines, when I travelled with Air Canada for the first time. The below is what i noticed:1) Customer service was good. Attendants were helpful.2) Leg space - Not bad3) Entertainment - Poor
Jane N.
St. John's
43 reviews
I've never had any problems on my Air Canada flights. I always book my flights online, makes it easy. I've received good service while checking in and while on board. My luggage has always arrived to my destination with my flight. I will travel again on Air Canada.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
339 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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