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Air Canada


3.7 out of 5 stars
  • 5 Stars32%
  • 4 Stars32%
  • 3 Stars22%
  • 2 Stars9%
  • 1 Star5%
3.76 / 5 based on 1,393 Reviews

Top Questions See all 9 Q&A

Air Canada
Air Canada
Reviews (1393)
Q&A (9)
Media (7)
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  • "However, for my last flight with them (Summer 2012), their customer service lacked after my flight had to make an emergency landing and we remained on the tarmac for almost 4 hours." in 6 reviews
  • "I know whole heartedly that their flight attendants are trained extremely well when it comes to safety procedures and are tested annually on emergency situations." in 6 reviews
  • "The planes seem to be cleaner, have more leg room (not much but a bit more), the flight attendants are nicer, and more of the planes have televisions with complementary viewing." in 5 reviews
Layne B.
Abbotsford, BC
140 reviews
Globetrotter Expert Level 1
Have had mostly good experiences with Air Canada. Lost luggage (found and delivered in 48 hours) No major delays or mishaps. I've been at the back of their plane in a window seat, that was 1 foot away from the wall. It was a long haul flight and disappointing, but I survived.
Victoria H.
Barrie, Ontario
10 reviews
Every time I've been on Air Canada I have had gold experiences. The pilots were always very good on keeping their psssenger updated on the flight before, during and after. The service was great, and even though the seats weren't the comfiest, our flight was still enjoyable.
Rebecca A.
Brossard, QC
114 reviews
I have never had a problem when flying with air Canada. The flight attendants are nice and helpful. The only thing that I don't like is that they often put you in a small plane that doesn't have much space or a tv. I'm 5'3 and even I feel cramped! Other than that, great service :)
Dakota M.
Red Deer , AB
26 reviews
Booked a flight and confirmed seats for an aisle seat, however when we got to the airport was told that that was just to show our preference. Seems weird to pick out a specific seat (seat and row) for it to only be a preference. Overall not satisfied with the service. 
Melissa P.
52 reviews
I have never encountered such a horrible airline before in my life. Any time we have flown with Air Canada, it has ended in tears. They have ZERO customer service, and their flights are late or cancelled constantly. I would never recommend anyone fly with Air Canada. Ever.
Carla G.
Saint Albert
3 reviews
Not my favourite way to fly, but my only choice to visit my parents.  The staff in terminals tend to be standoffish, and this isn't just at one terminal, it tends to be a general observation.  I fly with them a few times a year, and have for about 17 years. 
Kristen M.
Airdrie, WV
176 reviews
Globetrotter Expert Level 1
I recently booked a flight to Venice, Italy through Air Canada and am very impressed with the ease of the booking, as well as the information found on the website. I would definitely recommend flying with air Canada if you're looking for a hassle free, no stress vacation.
Emma S.
10 reviews
Globetrotter Expert Level 1
When flying with Air Canada, I flew Economy. I have only flown with them once and I can recall the staff being very friendly and helped me with anything I needed. They came around quite often. The seating was comfortable and the snacks were alright. An ok flight overall. 
Melissa J.
33 reviews
Seats were tiny and the flight attendants weren't very friendly. I didn't feel like they wanted to be on the flight. A lot of food to purchase was sold out even though we were at the beginning of food service. We even upgraded tickets once and were still not blown away.
Samantha B.
Dartmouth, NS
41 reviews
I am personally not a fan of air canada. As I do live in canada I prefer to use west jet I find their customer service to be better and they offer free on board snacks were air canada doesn't. I do like that air canada has more leg room and will most likely fly with them more in the future.
Syntra L.
Burnaby, BC
110 reviews
Globetrotter Expert Level 4
Has anyone used Air Canada more than twice?
veronica m.
339 reviews
Globetrotter Expert Level 3
Who has been to canada
Patty G.
8 reviews
Worried about traveling on AirCanada as there are conflicting reviews, can I get a poll as to who likes this airline and who doesn't?
Victoria F.
Penfield, NY
77 reviews
Globetrotter Expert Level 4
Which partner airline in US is associated with Air Canada?
Toni M.
Waterloo Ontario
2 reviews
How much longer do we have to pretend that this is Canada's airline when they do nothing to make us feel welcome or even needed to keep their business going?

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